Technical Support - ECAD Software (m/w/d)

Role Summary

who are we

Hello! We are man and machine! As an Autodesk Platinum Partner and leading system house in Europe, we have been selling and developing individual and innovative software solutions for CAD, CAM, BIM and PDM for 40 years. We are a highly specialized team of more than 1,000 technology and communication geniuses worldwide who are enthusiastic about our technology and think ahead. Together we take unconventional paths to always find the best individual solution for our customers from industry, architecture and the geoinformation sector.

• Here you are at your best
• Processing incoming customer inquiries via telephone, email and ticket system
• Analysis and processing of technical inquiries regarding our eXs software
• Reenactment and documentation of error cases

Collaboration with development, product management and quality assurance to continuously improve our software.

• Creation and maintenance of support documentation
• Carrying out online customer appointments and online support sessions
• that's what sets you apart
• Completed technical training in the field of electrical engineering
• Lateral entrants are welcome
• Very good knowledge of ECAD systems (e.g. eXs, EPLAN, etc.)
• Experience in customer support
• Experience in dealing with business customers (B2B)
• Experience with ticket systems is an advantage
• Basic knowledge of databases/networks desirable
• Confident use of MS Office
• our offer as an attractive employer

We are one of the leading providers in our profession and offer a safe professional home, now is your chance: Become a real Mum too! We create numerous opportunities for you to use your skills and motivation - all in a great working atmosphere in an open and familiar company culture!

A wide variety of people and professions work for us - what unites us all is our passion for what we do: offering really good solutions, all together. Here, colleagues from sales, product management and technology work shoulder to shoulder so that we can be proud of the result together at the end.

• Experience our exciting world of technology and also look forward to these attractive advantages:
• Crisis-proof workplace in the global growth market CAD
• Modern workplace with great technical equipment
• Flexible scheduling and 100% home office possible
• Wide range of external and internal training courses
• Interesting company events, for example our big summer party and our annual team event
• JobRad
• eGym Wellpass membership