Technical Customer Support Engineer - EMEA

Role Summary

We are currently growing our support team at ClickHouse, which provides excellent service to our customers around the world. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a variety of tasks related to our customers across EMEA, as well as more globally across the Americas, and APJ regions when support is needed or coverage overlaps. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.

CULTURE - WE ALL SHAPE IT

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.

Responsibilities

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

And of course

• You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
• You will build strong, trusted relationships with colleagues, customers, and partners

Requirements

What you bring along

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
• The ability to build trusted relationships with colleagues, customers, and partners
• You are self-driven, curious, and eager to continuously learn and grow

Bonus points

• Experience with ClickHouse
• Experience with OSS and open-source technologies, as a user, community member, or contributor
• Experience with Azure, GCP, or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A USD$500 Home office setup if you’re a remote employee.
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

About the Company

The ClickPipes Platform plays a critical role in driving the growth of our company and ensuring the success of our clients by seamlessly onboarding and integrating data from diverse data sources into ClickHouse. Working at a petabyte scale and in high-velocity environments, this role offers an exceptional opportunity to solve challenging technical problems, operate with significant autonomy, and make a measurable impact.

Working on ClickPipes offers the opportunity to operate with a high degree of ownership and autonomy, tackle ambiguous problems, and deliver features that are used by some of the most data-intensive companies in the world.

You can find some of the teams recent work highlighted in our blog:

As a Senior Full-Stack Engineer, you’ll design and build complex, data-heavy user interfaces and own customer-facing workflows end-to-end. While this role has a strong frontend focus, engineers are expected to work comfortably across the whole stack, collaborating on backend services, APIs, and system integrations as needed. We’re looking for T-shaped engineers who bring deep frontend expertise while remaining pragmatic and effective beyond UI tasks.

Flexible Scaling and Monitoring in ClickPipes https://clickhouse.com/blog/clickpipes-flexible-scaling-monitoring

MySQL CDC Connector for ClickPipes https://clickhouse.com/blog/mysql-cdc-connector-clickpipes-beta

The Evolution of ClickPipes https://clickhouse.com/blog/evolution-of-clickpipes

Additional Information

EQUAL OPPORTUNITY & PRIVACY

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here https: //clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.