Job Overview

Job Type

Full-Time Fixed-Term

Pay

Not disclosed

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Job description

Location:: Köln, Germany
Work arrangement:: On-site

Role Summary

Get the kick as DocCheck

Team Leader: Customer Service (m/f/d)

In the DocCheck Shop, customer support is not simply processed, you develop it further! As a team lead in our customer experience team, you will systematically link support and sales together. You set your own priorities, optimize complex processes and help decide how AI and automation are used and further developed in support. From customer satisfaction to complaint management to KPIs and key account management, you have the levers in your own hands. In this way, you play a key role in shaping how the DocCheck Shop looks after its customers – with real scope for action and decision-making. DocCheck puts the entire healthcare market into absolute efficiency ecstasy. Whether it's news, forums, specialist articles, a medical shop or a creative agency - DocCheck provides the medicals with the ultimate service mix.

Your substance

You have at least 4-6 years of professional experience in customer support as well as leadership experience. You have a solid command of ticket systems and have experience with the introduction, management or configuration of tools as well as initial contact with automation. You know project management and complex processes, remain confident even in difficult customer situations and think ahead. You make decisions, can assert yourself and ideally have already gained experience with sales activities.

Your trip

You take on the disciplinary and technical leadership of the team, develop your team members and manage capacities, utilization and quality. You will continue to build standards, documentation and processes, further develop support, complaint and complaint processes using AI and sometimes help with customer inquiries via the ticket system. Customer satisfaction, review management as well as the optimization and compliance with SLAs and the control of relevant KPIs (e.g. CSAT and NPS) are also your responsibility. At the same time, you systematically interlink support and sales in order to expand sales activities and make better use of sales potential.

Your boost
Technical Ecstasy from AI to Z
Financial injection for further training
Healthcare Flash thanks to many health offers
Have a good time: Explore all the benefits! karriere-medventure.doccheck.com

Your click to kick!

If you want to experience this trip, then apply to us.

I am Leslie Plein and, as Recruiter & Talent Manager, I am your tour guide for your application.

Make sense – with a job at DocCheck.