SRE Specialist II

Role Summary

We are looking for a Principal Site Reliability Engineer to technically lead the Reliability Engineering discipline of a critical company product.

This professional will be responsible for defining the SRE technical strategy, evolving engineering, reliability, observability and automation standards, in addition to acting as a technical reference for the team and managing the people who make up the team.

We expect a professional with strong leadership skills, systemic vision, excellent decision-making and the ability to influence different areas of technology and business, ensuring high availability, resilience and operational efficiency of services.

Responsibilities

• Technically and managerially lead the SRE team, promoting technical and career development of engineers;
• Define and evolve the reliability, observability and operational excellence strategy for products;
• Act as the main technical reference in critical incidents, coordinating responses and root cause analyses;
• Work together with Architecture, Development, Security and Product in the evolution of platforms;
• Conduct operation rituals, incident review, capacity planning and risk management;
• Promote a culture of automation and continuous improvement;
• Ensure adoption of good SRE, DevOps and Platform Engineering practices;

Support the prioritization of technical debt and reliability initiatives across business areas.

• Main Deliveries
• Evolution of product availability, reliability and performance indicators;
• Definition and monitoring of SLIs, SLOs and Error Budgets;
• Evolution of the observability platform (Logs, Metrics, Traces and APM);
• Automation of operational processes reducing manual activities;
• Reducing MTTR and increasing incident prevention capacity;
• Structuring Post Mortems without blame (Blameless);
• Implementation of Chaos Engineering, Disaster Recovery and Capacity Planning practices;
• Definition of technical standards for infrastructure, monitoring and operation;

Technical development of the team through mentoring, feedback, dojos and technical communities.

• What are we looking for in you
• Leadership
• Proven experience leading technical SRE, DevOps or Platform teams;
• Experience as a people manager;
• Ability to influence different areas without direct authority;
• Excellent executive and technical communication;
• Experience in managing critical incidents and crises;

Strong analytical skills and data-based decision making.

Requirements

• Technical Knowledge
• Kubernetes (EKS/OpenShift)
• Docker
• AWS
• Terraform
• GitHub Actions, Jenkins or other CI/CD tools
• Observability (Dynatrace, Datadog, Grafana, Prometheus, ELK, OpenTelemetry)
• Linux
• Networks, DNS, HTTP, TLS and balancers
• Automation using Python, Go or Shell Script
• Infrastructure as Code (IaC)
• Performance Engineering
• Resilience and High Availability
• Capacity Management
• Disaster Recovery
• Chaos Engineering
• Vulnerability Management
• DevSecOps Practices
• It will be a differentiator
• AWS Professional or Specialty certifications;
• Kubernetes Certification (CKA/CKS);
• Experience with Service Mesh (Istio);
• Experience with Backstage or Platform Engineering;
• Knowledge in FinOps;
• Experience in regulated environments and mission-critical products;

Experience with event-driven architecture (Kafka, RabbitMQ).

Benefits

• Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4 thousand people who work in different teams and specialties.
• Here, each knowledge and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through several market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition shows us that we are on the right path, providing an increasingly better work environment for our talents.

• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

About the Company

Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in several markets, such as financial services, health, automotive, agribusiness, insurance, among others. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is to value yours. Experian’s people-centered, inclusive and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune’s Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to see why. Experian is also proud to be an equal opportunity and affirmative action employer.