Software Support Specialist

Role Summary

Core responsibilities of the position include, but are not limited to, the following:

Technical phonesupport to customers

Documentation of all customer communication through internal ticketing system, Team Support.

Diagnosing software issuesand bugs,performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.

• Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications
• Learning, understanding,implementingand training on a variety of software applications
• Identification and communication ofadditionalrevenue streams/opportunities
• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services

Requirements

The desired candidate must possess a high level of initiative, aptitudeandenergyinorder tosucceed in a fast-paced environment. We alsodesireseveral of the following attributes:

• 1-2 years customerservice experience in a technical environment required
• Experience working within or as a vendor for localgovernment tax appraisal, assessment and collection groups a plus
• Familiarity with using CRM Platforms to document all customer communication
• History of use with Microsoft 365, Teams, and VOIP systems preferred
• Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity.
• Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions.
• Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.
• Ability toanalyzecustomerworkflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.
• Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail.
• Commitment to continuous learning and adoption of emerging technologies and best practices.
• Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.
• Salary range: $65,000 - $75,000 USD per year.

About the Company

What we can offer

Remote work and more!

About Systems & Software

Systems & Software, a subsidiary of Harris Computer and part of Constellation Software, has been serving utilities and municipalities since 1973. Headquartered in Vermont, the company provides the enQuesta CIS platform to manage billing and utility operations for electric, water, gas, wastewater, solid waste, and property taxes. Our solutions enable utilities to manage complex rate structures, streamline operations, and enhance customer service, all without the need for custom code or disconnected systems. With cloud-based deployment, SOC 2 Type II certification, and interoperability with meter data systems, GIS, and financial tools, Systems & Software delivers stability, security, and flexibility that utilities can trust. Our commitment to ongoing investment ensures continuous innovation and a strong partnership with our customers across North America.

About Harris