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About Sport-Plus Software
Since 1989, Sport-Plus Software has been developing innovative software solutions to simplify the management of recreational services, sports centers, non-profit organizations and municipalities. Our applications cover registration, reservation, rental, ticketing and equipment management, with intuitive interfaces and secure hosting accessible 24/7. We are proud to support our customers with high-performance tools and unparalleled technical service.

Your role
The desired candidate must have a continuous concern to ensure customer satisfaction. He must also have the ability to work in a team, manage priorities, respond to a high volume of calls, demonstrate critical judgment in problematic situations and demonstrate autonomy within work methods. The person can work remotely or report to one of the following Logiciels Sport-Plus Inc. offices, either Rimouski or Quebec.

Tasks and responsibilities

Analyze the request, take into account its urgency and complexity and process it or transmit it to the team with the necessary expertise;

Provide first-level software and technical support by ensuring the customer's return to service;

Diagnose and resolve all problems related to the client's and/or internal software or IT environments;

Advise customers on the use of tools implemented by Logiciels Sport-Plus Inc;

Advise customers on the various technologies provided by Logiciels Sport-Plus Inc;

Carry out software and technical installations remotely.

Automate certain tasks and optimize our business processes using artificial intelligence.

Technical environment

Business applications and specialized software

Experience supporting IT and networking environments;

Knowledge of Windows 10/11 and the Office Suite (Word, Excel, Outlook, etc.) and remote support tools;

Knowledge of Microsoft Azure cloud computing;

Knowledge of Windows Server 2016 and later;

Knowledge of SQL Server 2016 and later;

Knowledge of Linux Server (Ubuntu, CentOS).

Docker knowledge

Oracle knowledge (an asset)

Additional benefits

AEC or DEC in the IT field or any other experience deemed equivalent;

Bilingual both orally and in writing (English, French), because we have clients in Quebec and the rest of Canada;

3 to 5 years of experience as a computer support technician;

Knowledge of the public sector in the municipal field;

What we offer you

3 weeks of vacation from the 1st year, 4 weeks after 3 years and 5 weeks after 7 years of service in the company;

5 days of personal leave and 1 paid volunteer day per year;

Group insurance paid 100% by the employer from day one;

A group RRSP program with employer contribution;

100% teleworking work environment with the possibility of flexible hours when you are not in client meetings

An active life program (annual bonus);

An employee assistance program with Inkblot as well as access to telemedicine with Maple;

A gift will be sent to you on your birthday;

Computer replacement every 4 years that you can keep for personal use;

Loan program for the purchase of a new personal computer;

Company share purchase incentive program.

This position involves work outside of office hours, sometimes including evening or weekend customer support.

If you are convinced that you are the employee we are looking for and that you would like to join our great team, all you have to do is submit your application so that we can contact you.

*Only selected candidates will be contacted*.

Harris is committed to an equal employment opportunity agenda, and applications are encouraged from members of targeted groups, including women, persons with disabilities, Indigenous peoples and visible minorities. If you are a person with a disability, you may receive assistance with the screening and selection process upon request.

The Harris Talent Acquisition team does not use text messages to communicate with candidates or solicit confidential information. We encourage all candidates to apply for the posted positions.
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