Customer Success Consultant

Customer Success Consultant at Harris in United States.

Responsibilities

Sales & Growth

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check-ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

Requirements

Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.

• Skills:
• o Strong consultative selling and solution-based approach.
• o Expertise in relationship management and account growth strategies.
• o Ability to deliver training and communicate effectively with educators and leaders.
• o Proficiency in Salesforce CRM and Microsoft Office Suite.
• Traits:
• o Entrepreneurial mindset, results-driven, and highly persistent.
• o Growth-oriented with strong analytical and problem-solving skills.
• Education: Bachelor’s degree or equivalent experience.

Benefits

• Competitive salary plus commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401K matching programs.
• Generous vacation and personal leave.

Opportunities for career growth and creative expansion.

About the Company

What we can offer

Remote work and more!

About Systems & Software

Systems & Software, a subsidiary of Harris Computer and part of Constellation Software, has been serving utilities and municipalities since 1973. Headquartered in Vermont, the company provides the enQuesta CIS platform to manage billing and utility operations for electric, water, gas, wastewater, solid waste, and property taxes. Our solutions enable utilities to manage complex rate structures, streamline operations, and enhance customer service, all without the need for custom code or disconnected systems. With cloud-based deployment, SOC 2 Type II certification, and interoperability with meter data systems, GIS, and financial tools, Systems & Software delivers stability, security, and flexibility that utilities can trust. Our commitment to ongoing investment ensures continuous innovation and a strong partnership with our customers across North America.

About Harris