ServiceNow Developer 2709

Role Summary

ServiceNow Developer – Remote (Mexico)

We are seeking an experienced and highly skilled ServiceNow Developer with 6+ years of overall IT experience and strong hands-on expertise in the ServiceNow platform to join a long-term project with Tech Mahindra . This role is ideal for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams.

Responsibilities

• Design, develop, and maintain solutions on the ServiceNow platform .
• Develop and customize functionality using JavaScript, Glide scripting, Script Includes, and Scheduled Jobs .
• Design and implement backend APIs, data structures, and integrations to support content delivery and search capabilities.
• Troubleshoot issues across ServiceNow content pipelines and identify root causes across system components.
• Collaborate with cross-functional and distributed teams in Agile/Scrum environments .
• Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specialization

Requirements

Technical Skills Required

• 6–10 years of total experience in software or platform development.
• 5+ years of hands-on experience with ServiceNow (Tech Leads) or 5–7 years (Mid-level).
• Strong proficiency in JavaScript .
• Solid experience with Glide scripting, Script Includes, and Scheduled Jobs .
• Experience with ServiceNow integrations (REST/SOAP) .
• Strong platform troubleshooting and debugging skills.
• Advanced English for professional communication
• Nice to Have / Preferred Skills
• Experience with Service Portal and UI Builder .
• Knowledge of Virtual Agent, Now Assist, AI or GenAI (for AI Experiences).
• Hands-on experience with ITAM, SPM, or ITSM Change Management (for ITX/Technology workflows).
• Background in AI/ML (required only for AI/ML-focused profiles).
• Experience working on large-scale, enterprise ServiceNow implementations
• Soft Skills
• Strong communication skills.
• Leadership and proactive mindset.
• Empathy and teamwork.
• Problem-solving and analytical thinking.
• Bachelor’s degree or higher in Computer Science, IT, or a related field.
• Advanced English (spoken and written).
• Strong commitment and ability to work independently in remote environments.
• Location: Remote (Mexico)
• Schedule: Monday to Friday, 9:00 AM – 6:00 PM

About the Company

Join a leading IT services company and be part of a dynamic team delivering high-impact solutions for global clients. We are currently looking for skilled professionals to join our Mainframe development projects with a focus on innovation and excellence.

Additional Information

Please send your resume in English (without letterhead) , highlighting your experience with ServiceNow development , JavaScript, integrations, and any exposure to AI, Virtual Agent, ITSM, ITAM, or platform customization projects .