Senior Technical Program Manager

Role Summary

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The Product Operations and Technology team is looking for a Senior Technical Program Manager to join and support the integration of the Product Development Lifecycle (PDLC) within a shared execution model between Product, Engineering and Design.

You will be responsible for the workflow from idea to organization-wide impact: a single language for the workflow, a set of trusted metrics for management, and a single standard to define excellence at each stage of the PDLC. This is a founding role for this function. You will define the model, rally stakeholders around it, and prove its value as you create it.

Responsibilities

Set execution model

• Design a framework for PDLC that works for product, engineering and design, as well as across Lightspeed's products.
• Define what excellence represents at each stage of the PDLC, including deliverables, control points and exit criteria to be used by the teams.

Building the measurement system

• Establish metrics providing management with a global and reliable view of workflow and blocking points.
• Design the framework to measure the system and highlight bottlenecks, rather than individual performance. Integrate exception tracking to make blocked or overdue work visible quickly.

Driving adoption

• Work in partnership with the product, engineering and design leadership of each vertical to align the vision of the model, generate real interest and drive adoption.
• Manage real differences between provincial/vertical sectors and business units without imposing artificial uniformity where this is not relevant.
• Provide structure in the face of ambiguity — resolve open questions as they emerge rather than waiting for perfect specifications.

Develop an AI-driven PDLC

• Define what is human versus AI agent responsibility at each stage of the PDLC, keeping judgment, accountability, and any irreversible or public-facing aspects in the hands of staff.
• Collaborate with the engineering team to target steps where AI agents can accelerate delivery, develop pilot projects and measure their ROI and effect on execution speed.
• Ensure that human checkpoints constitute real decision-making and not just formal approval as adoption progresses.

Evolve the model

• Treat the framework as a living system — review it periodically and adapt it based on actual results.
• Present the health of the program and its progress to senior management.

What you should bring

• Experience designing or significantly evolving a delivery framework, delivery model or program management system — not just operating a system designed by others.
• Experience in managing operational change with multidisciplinary teams, including the ability to transform skepticism into genuine support.
• Demonstrated track record in creating measurement systems from ambiguous or uneven data, as well as prioritizing issues to be resolved as a priority.
• Experience in partnership with engineering in applied AI or automation, including evaluating and measuring the real acceleration of deliveries in a concrete way.
• Strong strategic communication skills — ability to credibly present program health, risks and trade-offs to senior management.
• Proven ability to influence and align higher level stakeholders within product, engineering and design, without direct line authority.
• An ease in working in a very ambiguous context and in autonomously charting the path to follow rather than waiting for directives.

You will be the ideal person for this role if you...

• Like to build a project from a blank page rather than optimize an existing system.
• Know how to maintain a strong vision of “what excellence represents” while remaining attentive to data and staff feedback.
• Find your energy in aligning stakeholders with varied perspectives, viewpoints and backgrounds.
• Think in terms of overall systems and flows rather than individual tickets or isolated teams.

Benefits

You will be able to benefit from

• a flexible working environment that will allow you to give the best of yourself
• a culture that celebrates performance
• the opportunity to have an impact within a team large enough to grow professionally, but agile enough for your voice to be heard
• opportunities that will shape your career

Not forgetting benefits designed to promote your happiness, health and fulfillment:

• Flexible paid leave and teleworking policies
• Stock options, because it’s your business too
• Contributions to your retirement plan, because your future is important to us
• Training opportunities to develop your skills and career
• A health and well-being allowance to help you feel at the top of your game
• Time off to volunteer and get involved in your community
• Interest groups, ranging from employee-led groups to sponsored sports teams
• A computer purchasing program to purchase your personal MacBook
• Improved parental leave to support growing families
• Propel your growth. Find your team.
• At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, international mobility and benefits designed to support you, all within a motivated, diverse and inclusive team that is passionate about the success of our communities.
• Please note that we ask candidates to disclose any criminal convictions and we conduct a criminal background check as part of our hiring process for this position.
• Lightspeed is proud to be an equal opportunity employer and is committed to creating an inclusive, barrier-free workplace.
• Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available upon request for applicants participating in all aspects of the selection process.

About the Company

Powering the commerce that drives the global economy, Lightspeed's all-in-one commerce platform helps merchants innovate to simplify, adapt and deliver exceptional customer experiences. Our cloud solution transforms and unifies online and offline operations, omnichannel sales, expansion to new locations, international payments, financial solutions and connection to supplier networks.

Founded in Montreal, Canada, in 2005, Lightspeed is listed on both the New York Stock Exchange (NYSE: LSPD) and the Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe and the Asia Pacific region, the company serves businesses in the retail, restaurant and golf industries in more than 100 countries.

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