Rider Acquisition Team Leader

Role Summary

Supply Strategy: Planning and management of fleet availability according to projected demand. Management of Acquisition channels according to their performance.

Onboarding Management: Creation and supervision of registration processes for new riders/motorcyclists according to needs.

Performance of Riders Newbies: Monitoring and operational metrics of new riders.

Rider Support: Ensure communication channels and quality in the response.

Focus Group: Management of talks with riders to follow up on topics.

Rider Satisfaction: Monitoring and findings on rider satisfaction.

Act as a link and key point of contact with local and regional teams to coordinate the resolution of operational incidents and continuous process improvement.

Analyze labor market and industry trends to anticipate fleet needs.

Lead the Supply and Support team.

Requirements

• Professionals or students of careers such as Business Administration, Economics, Industrial Engineering or in systems and related areas.
• Verifiable work experience of at least two years in management or operational coordination roles, leading and developing work teams.
• Advanced command of Excel and knowledge of SQL for analysis and decision-making based on data.
• Knowledge of Business Intelligence and programming tools such as Python, R or similar will be positively valued.

Benefits

• At PedidosYa, the impact is not measured only in results but in how we achieve them. We look for the best talent: people who vibrate with our values, the way we think, decide and collaborate every day.
• What you achieve is key, but “how” you do it is what defines us. Playing as a team, we make the business and our ecosystem continue to grow, while we simplify the daily lives of millions of people.
• 👉 Learn about our values here.

The diversity of talent enhances our Culture and our organization. We play as a team in everything we do, and what we like most about that is that we promote the creation of diverse and inclusive teams that can bring different perspectives to PedidosYa. Our employment opportunities are open to all people, regardless of gender identity, sexual orientation, ethnicity, religion, age, disability and/or other individual characteristics.

• If you need any reasonable accommodation or particular accessibility to have the interview, please be sure to clarify it in your application. Also, feel free to tell us your pronouns (he/she/her) from the first contact.
• #CulturaPeYa #LaDiversidadNosPotencia

About the Company

PedidosYa is part of Delivery Hero, a world-leading company in delivery services with a presence in ~65 countries. PedidosYa is the leading technology company in delivery and quick-commerce in Latin America. It is a simple, fast and accessible platform that connects millions of users, companies and delivery people with a wide variety of products and services. PedidosYa operates in 15 countries in Latin America, and in 2020 launched PedidosYa Markets, the first 100% digital marketplace that delivers food and household items in 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index.