Regional Operations Manager

Role Summary

In this role, based in South Boston, Virginia, you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energy's Service Business. Your work will focus on delivering timely, high-quality, and cost-effective service offerings, solutions, and projects-including field service and repair-across the assigned region. You will contribute to the execution of the service strategy by coordinating service activities, providing project management support as needed, and ensuring consistent performance against customer commitments. With accountability for regional execution and financial outcomes, you will balance operational priorities, resource planning, and customer needs to support reliable service delivery and sustainable regional performance.

How You'll Make an Impact

• Manage planning and execution of regional service activities, both on-site and off-site, aligned with customer agreements
• Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets
• Allocate and coordinate work based on order content, delivery timelines, competencies, and workload
• Ensure materials, components, and warranty classifications support effective service delivery
• Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth
• Support continuous improvement by applying service data, customer feedback, and digital service tools
• Ensure service findings are communicated to product and system teams to support ongoing improvement
• Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor's degree and 5 years of Service Operations or Project Management experience; or
• Associate degree and 7 years of Service Operations or Project Management experience; or
• High School Diploma / GED and 9 years of Service Operations or Project Management experience
• Minimum 5 years of transformer service or power product field service experience preferred
• Experience interacting directly with customers preferred
• Excellent communication, organization, and presentation skills preferred
• Demonstrated background in troubleshooting and problem-solving preferred
• Experience managing field service personnel, including time reporting and performance assessments preferred
• Ability to travel up to 25% preferred

More About Us

Working at Hitachi Energy offers the opportunity to contribute to essential power infrastructure while developing your career alongside experienced professionals across the energy sector.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Competitive health and retirement benefits
• Paid leave and flexible work arrangements
• Apply now
• Current employees apply here

About the Company

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Apply now

Current employees apply here

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial security