Payment Scheme Compliance Manager

Role Summary

We are seeking an experienced and proactive Payment Scheme Compliance Manager to establish and lead our scheme compliance function. This is a role with a high degree of autonomy, responsible for designing and implementing processes to ensure compliance with multiple payment scheme rules across our European portfolio. Initially operating as a standalone role, there is potential to expand the team with additional resources within 12–18 months.

Responsibilities

• Establish and manage a robust compliance process or a diverse portfolio of European payment methods, each with its own set of scheme rules.
• Develop efficient processes to ingest, interpret, and monitor scheme rule changes, ensuring the business remains fully compliant.
• Act as the subject matter expert on scheme rules, providing guidance and training to internal teams.
• Collaborate cross-functionally with Product, Legal, Risk, Compliance, Operations, and Commercial teams to ensure rule changes are operationalised effectively.
• Maintain proactive relationships with payment schemes to stay ahead of upcoming changes, requirements, and potential impacts.
• Identify, escalate, and manage compliance risks, including the ability to challenge or lobby against rules where necessary to protect commercial and operational interests.
• Build the function’s infrastructure, including documentation, monitoring tools, and reporting frameworks.
• Support the long-term growth of the scheme compliance function by defining resource requirements and onboarding future team members.

Skills & Experience Required

• Strong understanding of the payments industry, particularly local payment schemes and their governance frameworks.
• Demonstrable experience interpreting and applying scheme rules in a commercial or operational setting.
• Proven ability to develop and implement compliance processes from the ground up.
• Excellent stakeholder management skills, including experience liaising with external scheme representatives.
• Strong analytical and problem-solving skills, with the ability to interpret complex rules and translate them into actionable requirements.
• Confident communicator with the ability to influence at all levels of the business.
• Self-motivated and comfortable working independently in a role with significant autonomy.

Benefits

• Opportunity to shape and build a new function from inception.
• High-impact role with direct influence on strategic and operational decision-making.
• Collaborative and supportive company culture.
• Competitive salary and benefits package.

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

• Learning and Development - We offer a GBP 500 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
• Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.
• Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
• Workplace Nursery Scheme - Save on childcare through salary exchange
• Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
• Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
• Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.
• Pet-friendly office - Because work is better with your paw-tners by your side

About the Company

Our Principles

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.