Operations Engineer, Intern

Role Summary

As an Intern, you will be part of our growing Global Technical Operations. As a Level 1 Support, you’ll spend most of your time interacting directly with our users and ensuring they have a stellar PPRO experience. Many of our Technical Operations team members grow to specialise in focus areas like TechOps, DevEn, Engineering, and Product. If you embody a user-first mindset, are exceptionally tech-savvy, and are an outstanding communicator, we want to hear from you!

Responsibilities

• Become the expert in all PPRO products, profoundly understanding our processes and workflows to resolve user issues
• Analysing and improving the PPRO support experience, providing contextual insight regarding users’ experience with support to senior stakeholders
• Analyse and optimise our support documentation and processes to enhance users’ experiences and help scale our operations
• Work with Engineering and other Operations teams to diagnose and solve technical problems
• Develop relationships with users and identify opportunities to improve support and overall experience with PPRO
• Eyes on Glass monitoring using PPRO’s extensive Monitoring Tools
• Spend the majority of your time troubleshooting complex issues and communicating with PPRO's highest value users, providing a “white-glove” support experience by email, Slack and occasionally by phone

Some of the technologies you’ll get to work with

• Monitoring tools and dashboards: DataDog, Grafana (preferred)
• BigQuery - basic knowledge (preferred)

You’ll Need

• Problem-solving mindset with a learning-first approach.
• Security awareness in operational contexts.
• Curiosity for systems, monitoring, and modern tooling.
• Strong written/spoken English communication skills.
• Collaborative attitude and adaptability.
• Willingness to join a 24/7 shift rotation covering weekends.

Requirements

Nice-to-haves

• Exhibits an investigative mindset, strategic thinking, great attention to detail, and
• cross-functional coordination skills
• Embodies an empathetic, user-first mindset and embodies PPRO’s operating principles
• Programing language Java (preferred)
• AWS Cloud knowledge (basic)

Benefits

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

• Learning and Development - We offer a 3,000 BRL annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
• Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including life insurance, health insurance + dental plan and travel insurance.
• Meal vouchers - BRL 54/ day - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)
• Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
• Transportation Voucher - we will cover your costs of commute!
• Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
• New Value (Deals & Coupon Platform) - Get attractive discounts to restaurants, stores and events
• Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
• SESC - private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.
• Pet-friendly office - Because work is better with your paw-tners by your side

About the Company

Our Principles

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.