Overseas Service Engineering Intern 海外服务工程实习生

Role Summary

Support service-related communication and coordination with overseas customers, especially in Africa, leveraging multilingual capabilities (Chinese, English or French and/or African languages).

协助与海外客户（特别是非洲地区客户）开展服务相关的沟通与协调工作，发挥中、英、法及非洲本地语言优势。

Assist in troubleshooting support, technical documentation, and service-related analysis to support customer service engineering activities.

参与基础故障分析支持、技术资料整理及服务相关数据分析，协助推进服务工程相关工作。

Support service data collection, maintenance, and analysis, including service reports, field feedback, and operational metrics.

协助完成服务数据的收集、整理与分析，包括服务报告、现场反馈及运营指标等相关内容。

Provide operational and administrative support to the service team, including documentation, reporting, and coordination tasks.

为服务团队提供运营及行政支持，包括文档管理、数据整理及跨团队协调工作。

Participate in service improvement projects and cross-functional collaboration, gaining exposure to real-world technical service scenarios.

参与服务优化项目及跨部门协作，在真实业务场景中积累技术服务经验。

Take part in a structured internship and development program, including training on Cummins products, service processes, and technical systems.

参与系统化实习培养项目，接受康明斯产品、服务体系及技术相关培训。

Currently enrolled undergraduate, master's, or doctoral students, preferably in engineering-related majors (e.g., Mechanical, Electrical, Automotive, Energy).

本科、硕士或博士在校生，理工科专业优先（如机械、电气、车辆工程、能源等）。

Basic understanding of engineering principles and strong interest in technical service, troubleshooting, and product applications.

具备基础工程技术知识，对技术服务、故障分析及产品应用具有浓厚兴趣。

Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with data analysis tools or AI tools is a plus.

熟练使用Microsoft Office办公软件（Word、Excel、PowerPoint）, 具备数据分析或AI工具使用能力者优先。

Good command of Chinese, English, or French in speaking, reading, and writing; proficiency in additional African languages is a plus.

具备良好的中、英/法语言能力（听说读写），掌握其他非洲语言者优先。

Strong problem-solving skills, learning agility, and teamwork capabilities.

具备较强的问题解决能力、学习能力以及团队合作精神。

Available for at least 3 days per week for a minimum duration of 3 months.

• 每周至少可实习3天，连续实习期限不少于3个月。
• Strong communication skills through Chinese culture and African culture
• 在中国文化和非洲文化中，都具备较强的沟通能力。
• N/A
• Job Service

Organization Cummins Inc.

• Role Category On-site with Flexibility
• Job Type Student - Internship
• ReqID 2432263
• Relocation Package Yes
• 100% On-Site No

About the Company

#Invest in our People and Organizational Effectiveness

Job Engineering

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2430718

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Effectively manage, measure, and continuously enhance both individual and team performance and quality.

Serve as the liaison between the technical team and the engineering team, reporting issues such as team dynamics, test cell concerns, and interdepartmental collaboration challenges.

Support for MSU Wave initiatives.