Operations Coordinator

Role Summary

• Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote
• Position Type: Full-Time, Remote
• Working Hours: U.S. Business Hours

At Pavago , one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments.

This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities.

Prepare

• Weekly operational reports
• Monthly KPI summaries
• Leadership updates
• Performance insights

Track metrics including

• Productivity
• Utilization
• Workflow completion
• Operational efficiency

Ensure data is accurate, current, and actionable.

Help leadership understand operational performance and areas requiring attention.

Documentation & SOP Management

Create, maintain, and update

• SOPs
• Process maps
• Operational checklists
• Compliance documentation

Maintain organized records within systems such as

• Google Drive
• SharePoint
• Notion

Ensure documentation is easy to find, current, and audit-ready.

Help standardize recurring operational processes.

Vendor & Partner Coordination

Communicate with vendors and external partners regarding

• Deliverables
• Timelines
• Invoices
• Service updates

Monitor vendor commitments and SLAs.

Follow up on outstanding requirements.

Escalate delays or performance issues proactively.

Maintain organized vendor documentation and approvals.

Cross-Functional Operations Support

Coordinate recurring workflows between departments.

Keep stakeholders aligned on deadlines and responsibilities.

Support leadership with

• Operational research
• Reporting
• Analysis
• Ad hoc initiatives

Help maintain clear communication and accountability across teams.

Compliance & Operational Controls

Ensure operational activities align with established company processes and requirements.

Maintain accurate logs, records, and tracking systems.

Support audit readiness through organized documentation.

Identify missing or inconsistent operational information.

Help maintain strong internal controls and process discipline.

What Makes You a Strong Fit

Strong proficiency with

• Microsoft Office
• Google Workspace
• Excel / Google Sheets

Experience with business systems such as

• Salesforce
• HubSpot
• NetSuite
• Similar CRM/ERP platforms

Strong organizational and multitasking abilities.

Excellent written and verbal English communication.

Ability to work independently in a remote environment.

Exposure to process improvement methodologies such as

• Lean
• Six Sigma
• Kaizen

Familiarity with

• Power BI
• Tableau
• Looker

Experience supporting

• SaaS companies
• Logistics businesses
• Professional services
• Service-based organizations

Experience working across multiple departments or business functions.

What a Typical Day Looks Like

Career growth opportunities into

• Senior Operations Coordinator
• Operations Manager
• Project Manager
• Business Operations Manager

Responsibilities

You’ll work across functions including

• Operations
• Finance
• HR
• Customer Service
• Logistics
• IT
• Vendor Management

You’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance .

Process & Workflow Coordination

• Track operational workflows across multiple departments.
• Monitor tasks, deadlines, dependencies, and deliverables.
• Ensure recurring processes are completed according to established SOPs.
• Follow up proactively on outstanding action items.
• Identify bottlenecks, delays, and operational gaps before they become larger issues.
• Escalate risks when necessary and help maintain execution consistency.

KPI Tracking & Operational Reporting

Maintain operational dashboards, trackers, and reporting systems.

Your day may include

• Reviewing workflow progress across departments.
• Following up on overdue tasks and deliverables.
• Updating KPI dashboards and operational reports.
• Coordinating with vendors on timelines or outstanding items.
• Updating SOPs and process documentation.
• Reviewing data for inconsistencies or missing information.
• Preparing leadership updates.
• Supporting cross-functional operational initiatives.
• Escalating bottlenecks or risks before they affect execution.
• In short: you keep operations organized, measurable, visible, and moving forward.

Key Metrics for Success

• On-time completion of operational workflows.
• Accurate and timely KPI reporting.
• Minimal missed deadlines or coordination gaps.
• Zero missed vendor or operational obligations.
• Current and audit-ready SOPs and documentation.
• Timely identification and escalation of bottlenecks.
• Strong cross-functional communication and follow-through.
• Positive stakeholder feedback.

Why This Role Stands Out

• High visibility across multiple areas of the business.
• Direct collaboration with leadership and operational teams.

Requirements

You

• Thrive on structure, organization, and accountability.
• Notice operational gaps before others do.
• Follow through consistently without requiring constant supervision.
• Are comfortable coordinating across multiple departments.
• Can balance recurring workflows with urgent priorities.
• Enjoy working with data, trackers, and operational reporting.
• Communicate clearly and professionally with internal and external stakeholders.
• Look for ways to make processes more efficient and reliable.

Required Experience & Skills

2+ years of experience in operations, business coordination, administrative operations, or a related role.

Strong spreadsheet skills including

• Pivot tables
• KPI tracking
• Dashboards
• Operational reporting

Nice to Have

Experience creating and maintaining SOPs.

Exposure to

• Operations management
• KPI reporting
• Process improvement
• Vendor management
• Cross-functional coordination
• Fully remote environment.
• Strong ownership over operational execution.

About the Company

Work directly with leadership in a highly visible role.

Operate at the forefront of AI, marketing, and automation.

Gain exposure across content, growth, outreach, events, and operations.

Significant ownership and creative freedom.

Opportunity to build systems that directly impact business growth.

Fully remote work environment.

Additional Information

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Practical Task — KPI Dashboard or Process Tracker Exercise
• Client Interview
• Offer & Background Verification
• Apply Now

If you’re an Operations Coordinator who is highly organized, comfortable with KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows , we’d love to hear from you.

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