OEM Service Manager

Role Summary

Manages, develops, and implements project(s) of varying complexity and size in assigned functional area. Partners with business stakeholders to ensure a successful project completion.

Responsibilities

Leads multiple projects from inception to completion; facilitates project planning sessions with internal stakeholders to determine the scope and objectives of each project; works with business stakeholders to establish project performance goals; designs project plan, develops timeline, identifies project milestones, and tracks performance against performance goals and timeline. Identifies, tracks, and works with others to resolve project issues. Monitors and communicates project status to project team. Plans and monitors project budget, conducts research and analysis; provides input into the design and development of project plans and timelines. Manages project risk; uses quality tools to identify areas of risk; works with others on the team and outside the team to identify alternatives or solutions. Documents and shares team learnings with other teams; draws on other project team experiences to enhance the success of the project. Maintains project notes, databases, and other records; monitors measures and communicates with Project Sponsor and other stakeholders on status of specific projects and assignments. Identifies and assigns appropriate resources to accomplish various project tasks; guides and coaches team members through various stages of the project; provides developmental feedback to team members.

Requirements

Competencies

• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and disciplines. Drives actions to minimize, monitor and control risks and issues and to maximize the most positive outcomes possible.
• Project Resource Management - Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.
• Project Schedule Management - Manages the planned schedule using the recommended schedule management tools and processes to drive completion within the agreed timeline.
• Project Scope Management - Manages a list of project deliverables (scope) using the recommended project management tools and processes to ensure that the project includes all the work required and only the work required to complete the project successfully.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Education, Licenses, Certifications
• College, university, or equivalent degree required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Intermediate level of relevant work experience, including team leadership experience, required.
• N/A
• Job Service
• Organization Cummins Inc.
• Role Category On-site with Flexibility
• Job Type Exempt - Experienced
• ReqID 2432260
• Relocation Package Yes
• 100% On-Site No

About the Company

#Invest in our People and Organizational Effectiveness

Job Engineering

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2430718

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

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