Key Account Manager Junior

Role Summary

We are looking to add new talent to our business development team. The success we have had in our region Colombia - Central America and the Caribbean (COLCAM) requires us to increase our commercial force. If you are a proactive, empathetic person with the ambition to grow in a leading multinational company in the sector of consulting services for infrastructure, hydrocarbons, water and energy, this is your opportunity to join us. Below you find the job description:

Achieve the sales goals assigned by your direct boss and the commercial strategy of the area.

• Seek commercial opportunities in the market to offer products from the sector portfolio and all the company's businesses.
• Develop and maintain strong relationships with key customers that generate the most revenue for the company.
• Address and resolve key customer complaints.
• Act as the main point of contact between key clients and internal teams.
• Supervise account teams assigned to each key client.
• Communicate and collaborate with all areas to ensure key customer needs are met.
• Compile reports on account progress, goals and forecasts for account teams and stakeholders.
• Develop a deep understanding of key customer needs and requirements and prepare customized solutions.
• Negotiate contracts with key clients and meet established deadlines to meet the short and long-term objectives of each client.
• Manage the achievement and execution of contracts that include services from various SGS sectors, as well as monitoring service and back-office activities.
• Provide a link between the SGS sectors and the personnel involved in the execution of the contract and its communication management.
• Manage certain commercial aspects of the contract, including maintaining profitability and developing business opportunities
• Carry out contract-specific activities, including the design and development of contract documentation, organization of requested training, project evaluation and reporting (internal and external).
• Deepen key customer accounts with all the company's services.
• Send commercial proposals to clients via email and/or personalized, and follow up on them to close the sale.
• Control the sales process in an organized manner, maintaining updated customer information on the status of each opportunity in the CRM.
• Comply with the established number of visits and the different commercial operational indicators to comply with internal policies.
• Monitor commercial offers to ensure greater sales success.
• Prepare commercial proposals in accordance with the procedures established for the portfolios of the different sectors. As well as specific proposals for clients with new needs that SGS has the capacity and competence to provide the service.
• Present the periodic reports required by the direct manager and the Product Manager in an accurate and timely manner.
• Ensure compliance with the rules, procedures and action plans, etc. established in the management system and product accreditations.
• Plan and participate in sector events or those of clients authorized by the sector.
• Ensure the collection of the commercial portfolio

Requirements

• Academic training: University professional in careers related to the sector (infrastructure, hydrocarbons, water and energy) in which they will work. Ideally, with specialization in the sector.
• Experience: Minimum of 2 years' experience as KAM, Project Manager, Commercial Manager, management of interdisciplinary teams, direct relationship with clients.
• Technical knowledge: in commercial issues (handling any of the following CRM systems (Oracle, Sales Force, Dynamics, others).
• Note 1: Regarding technical knowledge, if you do not comply with all of it, the company will ensure compliance and monitoring through inclusion in the training/training program.
• Languages: intermediate English