(Junior) Account Manager (m/w/x)

Role Summary

In the Small Accounts Team, you will take on a central role in supporting our B2B customers with a vehicle fleet of six to 13 vehicles. After the sales team has successfully concluded the contract, you will be the first point of contact for our existing customers and support them throughout the entire customer life cycle. Together with your team, you will ensure an outstanding customer experience and actively contribute to FINN's sustainable growth.

Further information

Equal opportunities for everyone

FINN stands for equal opportunities for everyone. We welcome and celebrate diversity and are committed to creating an inclusive work environment for all employees. We are open to all groups of people, regardless of age, color, origin, ethnicity, religion, gender, sexual orientation, gender identity and/or expression, marital status or other legally protected characteristics.

Ready for the mobility of the future? Apply now!

Come on board and become part of our hyper-growth story!

Your first point of contact is Louisa - we keep the distances short and accompany you step by step. You can find out everything you need to know about our application process and our corporate culture directly in Careers @ FINN.

Responsibilities

• Build market and product expertise: You will become an expert for small company fleets and know our product portfolio and the market in detail.
• Successfully support existing customers: You are responsible for your own customer portfolio and ensure a consistently positive customer experience - from active support to long-term loyalty.
• Account retention: Strengthen extensions and retention: You support customers in extending existing subscriptions or taking out follow-up subscriptions and implement targeted measures to increase customer loyalty.
• Further develop processes: You identify optimization potential, contribute your own ideas and support the introduction and improvement of efficient processes.
• Collaborate across teams: Working closely with the Small Accounts Team, the Growth Team and other interfaces, you will contribute to a smooth and consistent customer experience.

Requirements

Completed studies or vocational training – all levels welcome

First experience in customer contact - whether customer success, sales, hotel industry or call center: you know how to delight customers and retain them in the long term

• Strong communication, both written and verbal – clear, friendly and binding
• Empathy and customer-first mindset – you consistently solve problems from the customer’s perspective
• Resilience and problem-solving skills – even in difficult situations, you remain solution-oriented and keep the customer relationship in mind
• Fluent German and confident English

Nice to have

• Sales motivation: you don't just think in terms of support, but also in how you get customers to sign up for follow-up contracts or additional vehicles
• Experience in retention management or with churn situations
• Affinity to the automotive industry or interest in sustainable mobility
• Knowledge of CRM tools (e.g. Salesforce, Zendesk, etc.)
• First experience working with other departments

Benefits

WHY FINN

• Shared Success (VSOP financial participation): We win together. Through our Virtual Stock Option Program, you benefit directly from FINN's long-term value growth and success.
• Fuel your Growth (€1,500 training budget): Standing still is not an option. With your annual development budget of €1,500 for training and seminars, you decide for yourself how you develop personally and professionally.
• Family First (daycare subsidy & flexibility): We support you and your family. Benefit from a monthly childcare subsidy, exclusive access to daycare places in Munich and maximum flexibility to balance work and family life without stress.
• Company pension scheme (bAV): We think about your future. FINN subsidizes your company pension plan with a strong employer contribution of 66%.
• Experience our Product (25% car subscription discount): Become a FINN driver yourself! You will receive a whopping employee discount of 25% on your car subscription or, alternatively, use our attractive bicycle leasing (bike leasing).
• Health & Mindset (Sport & Health): Your energy is what drives us. Benefit from a subsidized EGYM Wellpass membership for fitness and sports as well as professional mental health support.
• Munich Office Life: Barista coffee at the push of a button, matcha and the legendary fruit basket await you in our modern headquarters in Munich. On top of that, there is a daily lunch allowance for your lunch.
• Team Spirit & Corporate Events: We are more than just colleagues. Whether summer events at the lake or simply a relaxed after-work drink. We celebrate our milestones together at regular team events.

About the Company

FINN is Germany's leading car subscription platform and one of the few German unicorns in the mobility sector. With over 400 colleagues from more than 50 nations, we are building the future of mobility and making access to your own car easier than ever before.

What makes us really proud is not just the numbers, but what lies behind them: our strong team drive, the will to challenge the status quo and the ambition to really make a difference.

With us you have the opportunity to take direct responsibility in one of the fastest growing scale-ups in Germany and to actively shape our success story. We're just getting started!