IT Service Management ServiceNow - 2794

Role Summary

IT Service Management ServiceNow / ITOM / ITAM Implementation Specialist - SME

Seeking Experienced ServiceNow ITSM / ITOM / ITAM Implementation Specialists – SME for Exciting Projects in Monterrey, Saltillo, and Mexico City

We are looking for skilled ServiceNow ITSM / ITOM / ITAM Implementation Specialists – SME with a minimum of 8 years of experience to join a dynamic team within a leading global organization. This role involves supporting enterprise ServiceNow implementations, validating configurations, ensuring quality standards, and providing expert guidance across multiple ServiceNow modules with a focus on operational excellence and continuous improvement.

Responsibilities

• Act as Subject Matter Expert across ITSM, ITOM, ITAM (SAM/HAM), and EA modules.
• Provide best practice guidance to design and implementation teams.
• Review and validate configurations against approved functional designs.
• Ensure adherence to ServiceNow standards and best practices.
• Review CMDB structures, CI relationships, asset mappings, and data models.
• Validate integration alignment and cross-module configurations.
• Support UAT defect triage and prioritization.
• Assist in identifying technical risks and quality concerns.
• Validate reporting, dashboards, and operational readiness.
• Support hypercare activities and knowledge transfer to support teams.

Requirements

Technical Skills Required

• With over 8 years of experience as a ServiceNow SME, candidates must demonstrate strong expertise in the following:
• ServiceNow IT Service Management (ITSM)
• ServiceNow IT Operations Management (ITOM)
• ServiceNow IT Asset Management (ITAM)
• Experience with ServiceNow Hardware Asset Management (HAM)
• CMDB structures and CI relationship management
• Cross-module integrations and operational support
• Bachelor’s degree or higher
• Advanced English proficiency (written and spoken)
• Excellent communication, empathy, leadership, commitment, and teamwork skills
• Strong analytical and problem-solving capabilities

Benefits

Attractive Salary + Premium Benefits

• Performance bonuses, grocery coupons, and savings are found.
• Aguinaldo, premium vacations, and vacations paid
• SGMM Medical insurance, family, and Life insurance.
• Candidates must include their compensation expectations in their applications and resumes in English.
• Remote work from Mexico City, Guadalajara, Monterrey, and Coahuila.

Work hours Monday to Friday, 09:00 – 18:00

Advanced English skills are mandatory, and only residents of GDL, MTY, Coahuila, and CDMX.

About the Company

Join a leading IT services company and be part of a dynamic team delivering high-impact solutions for global clients. We are currently looking for skilled professionals to join our Mainframe development projects with a focus on innovation and excellence.