IT Service Desk Employee - 2nd line support (Edegem/Mechelen)

Role Summary

IT is your passion?

Helping people gives you energy?

Then this is the job for you!

Your challenge

As an IT Service Desk employee you are the first/second point of contact for IT user support regarding IT hardware and software problems in our hospital in Edegem. You install the PCs and tablets for office staff, doctors/nurses, but also for connecting to a blood pressure monitor. You work closely with two IT colleagues within Health Mechelen, so you also regularly work from Mechelen.

You install hardware and software, manage the PC and tablet fleet and ensure its optimal operation in accordance with the needs of the users and company regulations in order to improve productivity.

Specifically

You take care of the technical installations and maintenance of the IT equipment and data processing software related to the PCs.

You ensure the correct operation of the software used in the company

You solve problems and forward those that you cannot solve yourself to a third-line support provider (network administrator, application developer or external service provider)

You ensure the receipt of IT equipment

You keep the hardware and software inventory up to date

You support users with all standard SGS hardware and software.

• You provide all necessary information for the validation of automated systems
• You are responsible for the installation of any hardware and/or software, taking into account the relevant IT procedures
• You provide information for preparing documents related to change control management
• You assign the correct access levels to data and applications and passwords to new employees at the request of the department head and/or system owner
• You guide visitors who enter the IT server room
• You remove access rights to the SGS network from employees who leave the company based on information received from the HR department
• You ensure an adequate flow of information and data regarding IT

You ensure the confidentiality of the data by managing the names and passwords of the network users, at the request of the person responsible for the data concerned.

Do you want to be part of this?

Let us know!

Send us your story and your CV via the apply button and who knows, we might soon be colleagues and have a coffee together!

Requirements

What do you need to be successful in this position?

• You have an IT diploma and proven, relevant experience in a similar position
• You have a thorough knowledge of the use of data processing tools and related computer equipment
• You have thorough knowledge of the installation and management of the hardware and software used within the company
• You speak fluent Dutch and English

You have experience with end-user support in a Microsoft Active Directory managed environment.

• Last but not least, you recognize yourself in the following qualities:
• You can work with deadlines and respect them
• You work precisely, methodically, well organized with a great eye for detail
• You follow workflows and SOPs correctly
• You obviously have good communication skills
• Windows 11, O365 and Active Directory have no secrets for you
• You like to get stuck into IT problems in order to arrive at a desired solution

Benefits

• Are you considering a new step in your career?
• Do you want to further expand your knowledge in a new challenge?
• Maybe this is it!
• At SGS you can count on an interesting position in which you can take responsibility.
• Come enjoy our team of colleagues and seize your opportunity to be part of a dedicated team!
• On top of all this, you can contribute from an IT position in a medically relevant context, which is important for all of us!

About the Company

At SGS you can choose.

First of all, from our various vacancies. But you have another choice at SGS.

Do you choose to deepen or do you choose to expand?

We are not only looking for colleagues who go into the depth of their field. We are equally looking for connectors, colleagues who can link our impressive diversity of services. To each other. And thus enrich our services.

SGS is the world leader in inspection, control, analysis and certification. In fact, we are the global benchmark for quality and integrity. We are incredibly proud of that. Just like our almost 100,000 colleagues who assist our customers worldwide, or how about our 1,850 employees in Belgium alone?

Spread across expertise, industries and cultures, our employees give 110% of themselves every day. Our employees are building their own path within services and expertise.

SGS Life Sciences provides all types of services for pharmaceutical and biotechnology companies, from the coordination and execution of clinical studies with new molecules or techniques, to support and advice in post-marketing registration activities.

SGS Life Sciences also has expertise in the quality control of medicines.

To further support the growth of our company, we are currently looking for a

IT Service Desk Employee (Edegem/Mechelen)