IT Service Delivery Manager

Role Summary

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Crystal Springs, MS factory. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.

In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.

You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a full-time, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How you'll make an impact

• Lead IT service delivery for assigned factory sites
• Serve as the primary IT escalation point for the business
• Ensure effective ticket management, triage, and resolution
• Deliver and support onsite IT infrastructure and applications
• Oversee local IT governance, security, and cybersecurity response
• Manage IT demand intake and prioritize business requirements
• Lead IT build and improvement projects at site level
• Coordinate IT vendors and global delivery teams
• Plan and control site IT budget and costs
• Enable secure machine and network connectivity

Requirements

• Bachelor's degree in Computer Science, Engineering, or equivalent experience
• 5+ years of experience in Information Technology
• 2+ years in an IT leadership or management role
• Experience supporting manufacturing or industrial environments
• Project management experience for complex initiatives
• Strong communication skills in English; additional local language skills valued

Tools

• MS Office products including Excel, Word, SharePoint, Teams, and Outlook
• ServiceNow (SNOW) Enterprise IT Management Platform
• Microsoft DevOps and Microsoft Azure
• SAP S/4HANA
• Information, Data & Analytics, and Business Intelligence solutions

More about us

• Be part of Hitachi Energy, a global leader accelerating the energy transition
• Grow your career through international collaboration and development programs
• Work in a purpose-driven organization committed to innovation and sustainability

Benefits

• Comprehensive Health Coverage - Medical, dental, vision, and prescription plans
• Retirement Savings - 401(k) with company match and additional contributions
• Paid Time Off - Flexible PTO, paid holidays
• Professional Growth - Tuition reimbursement and continuous learning programs
• Family Support - Parental leave, adoption assistance, and fertility benefits
• Apply now
• Current employees apply here

About the Company

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Apply now

Current employees apply here

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial security