Hub NAM Quality & Continuous Improvement Manager

Role Summary

We are looking for an experienced Quality leader to drive the Quality and Continuous Improvement (CI) agenda across our Hub North America. In this key leadership role, you will own the Quality strategy, strengthen our Quality Management Systems, ensure customer satisfaction, and lead certification, audits, and continuous improvement initiatives across all entities in the Hub. Where CI is in scope, you will also deploy a sustainable CI culture and improvement structure.

How you will make an impact

Quality & CI Leadership

• Define and implement the Hub Quality and CI strategy.
• Ensure alignment with global directives, regulatory requirements, and business needs.
• Drive capability building and governance across Hub Quality and CI teams.

Customer Focus

• Embed the Voice of the Customer in all Quality initiatives.
• Represent the company in customer discussions on quality matters.
• Evaluate risks and implement solutions to secure high customer satisfaction.

Quality Management System & Certification

• Lead the development and maintenance of the Quality Management System.
• Oversee internal/external audits and ensure timely closure of actions.
• Secure required certifications across all Hub units.

Performance & Improvement

• Monitor process and offer performance; analyze trends and drive corrective actions.
• Identify improvement opportunities and collaborate with stakeholders to implement changes.
• Escalate supplier quality issues and ensure resolution.

Non-Conformance Management

• Manage high-profile NCRs and customer interventions.
• Ensure effective containment, corrective, and preventive measures to protect customer trust.

Continuous Improvement

• Deploy the Continuous Improvement Framework (Lighthouse, L6S, Lessons Learned, etc.).
• Support and prioritize improvement projects that elevate quality and operational performance.

Requirements

• Bachelor's degree in a related field; a Master's degree or MBA is an advantage.
• 10-15 years of experience in a similar role within a multinational environment.
• Strong leadership experience in Quality Management; CI leadership is a plus.
• Ability to analyse performance, solve problems systematically, and manage risks.
• Solid influencing, communication, change management, and conflict-resolution skills.
• Customer-centric mindset and proven ability to collaborate across functions.
• Apply now
• Current employees apply here

About the Company

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Apply now

Current employees apply here

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial security