Home office customer advisor / call center agent in the energy services sector (

Role Summary

General Information

This is you

You have a positive attitude and live the service spirit.

You can adapt well to people and show sensitivity.

You can convince and know how to express yourself well.

You are not afraid of challenges and are keen on something new.

You already have experience in customer service and have worked in a call center for at least a year.

You are a team player and always helpful.

You are interested in working from home and have the necessary independence.

You want to work 40 hours a week.

Benefits

This is what you can expect from us

• Benefit from our home office working model with free choice of place of residence anywhere in Greece.
• We offer paid, practice-oriented intensive training and on-the-job support.
• Look forward to an above-average gross monthly salary, 14 monthly salaries, a monthly performance bonus and an internet flat rate.
• We are pleased to offer you an additional welcome bonus!
• Starting on September 17th, 2026.
• You will also receive a tax-free shopping voucher.
• You benefit from fixed working hours (Monday-Friday from 9 a.m. to 9 p.m.) and have free weekends. Additionally, German holidays are free!
• We offer you comprehensive health insurance as well as attractive social benefits.
• We want you to be able to work well and we provide the necessary equipment for this.
• We are here for you! A contact person is available for you at all times, regardless of whether you have a question about the project or your roster or just want a listening ear.
• Become a home office customer advisor / call center agent (m/f/d) in the energy services sector with us!

You process incoming inquiries from existing customers of a nationwide energy supplier. These include, for example, payment and invoice inquiries, processing deductions or recording meter readings. Your working day is very varied thanks to the use of inbound telephony and also in the back office (e-mail).

• Work at home
• Job ID
• 12382
• Job category
• Customer Service Representative (CSR)
• Language Requirements
• German
• Description & requirements
• Description
• timeframe is a specialist in omnichannel customer experiences with offices in Germany, Portugal and Greece. Timeframe has been part of the Transcom group since August 2023. Visit www.transcom.com to learn more about Transcom.
• Would you like to better understand the energy crisis? Rely on in-depth and helpful knowledge for you personally and our customers? Do you want to work from home and do it 100%? Then join our energy team!

About the Company

About Transcom

Transcom is a customer experience specialist, providing customers with customer service, sales, technical support and financial services - made possible by our extensive network of contact centers and home workers. We are 30,000 customer experience specialists spread across 90 contact centers in 28 countries, providing customer service services in 33 languages to international brands across a wide range of industries.

At Transcom, we are tirelessly committed to making our employees and customers feel good every day. We want to further develop your potential today, together with you, for your successful future. Team spirit and mutual support are very important to us! And that from day one. Because we can only be successful together.

Do you feel addressed or do you have any questions? We are happy to help you at 6956666490.

Disabled applicants will be given preference if they are equally qualified.

This is Transcom! We look forward to seeing you!

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