German-Speaking Customer Service Agent

Role Summary

German-Speaking Customer Service Agent

Full-time | Remote | CET Business Hours

About The Global Talent Co.

We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.

About the Company You'll Be Working With

You'll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region. This is a dynamic, detail-oriented team that takes customer experience seriously — your work will have a direct and visible impact on how the brand is perceived.

This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running.

You'll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well.

Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality — this is a great fit.

Responsibilities

• Responding to customer enquiries via email and other written channels — professionally and promptly — in German
• Resolving issues, complaints, and questions with empathy and efficiency
• Ensuring every customer interaction reflects the company's standards and brand voice
• Identifying recurring issues and flagging them to the broader team
• Keeping records accurate and up to date
• Collaborating with internal teams to ensure seamless customer experiences

Requirements

• Native or fluent German speaker — this is a hard requirement; all customer communication is in German
• Proven customer service experience — you've done this before and you're good at it
• Experience in ticketing systems
• Excellent written German — clear, professional, and warm; this will be assessed during the interview process
• Reliable and consistent — you show up, follow through, and take ownership of your responsibilities
• Calm under pressure and able to handle difficult customer interactions with professionalism
• Comfortable working remotely and independently within a structured team environment
• Available to work CET business hours (Mon–Fri)
• What's On Offer
• Competitive salary (discussed during the interview process)
• Fully remote position
• Paid annual leave
• Exposure to a dynamic, growing European consumer brand
• Supportive team culture and ongoing learning opportunities
• Access to The Global Talent Co. 's wider professional community of 25,000+ global professionals

At The Global Talent Co. , we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.

About the Company

At The Global Talent Co. , we provide incredible opportunities for the top 5% of global marketers. Join our team and become our employee, gaining access to high-paying salaries, stable employment, and the chance to work with cutting-edge tech companies in Europe and the US.

As your employer, we match you with innovative clients for long-term placements that align with your skills and goals. Our mission is to break down geographical barriers and connect the world's best marketers with the most innovative companies through remote work.

You will work with a fast-growing company specializing in mobile communication infrastructure, acquiring and managing land for antenna towers and roof antennas used by major mobile operators. The company plays a crucial role in ensuring seamless communication for millions of users by securing contracts with diverse clients, including cities, municipalities, sports clubs, private individuals, and businesses. Your role will be to support the administrative side of the contracts negotiations and renewals, reviewing, drafting, and ensuring accuracy and consistency of contracts with the highest level of attention to detail.