First-Line Manager - German & English (m/f/d)

Role Summary

This is a remote position.

Negentrix Holding is an educational company with the mission of supporting people to integrate in Germany through practical training and employment.

We run three schools — IT Career Hub, DWW Academy and Beam Institute of Technology — where we train students in in-demand careers and accompany them throughout their entire journey: from choosing a career path to securing their first job.

Our target group are people for whom German is not their native language, but Germany is their new home. We know how we can help you become part of society and be successful in your career.

We are currently looking for a First-Line Manager (German & English) to handle incoming calls from our customers. No cold calling — only warm and targeted leads.

Responsibilities

• Responding to all incoming inquiries within 5-7 minutes
• Timely return calls for missed calls according to our contact protocol
• Collection of initial customer information strictly according to a given script
• Written communication with customers (via WhatsApp/email)
• Careful documentation of deals in CRM and efficient management of the sales funnel

Making outbound calls for various purposes: invitations to webinars, information about promotions, conducting customer interviews, etc.

Requirements

• Strong communication skills and fluent expression
• Sociability: You will talk a lot to different people
• Friendliness and ability to build trust quickly
• Enjoy working with people
• Emotional stability and the ability to quickly adapt to unexpected situations
• Motivation for further development in sales
• Fluent English and German skills (spoken and written)
• Knowledge of Russian is an advantage

Benefits

Remote work

• Fixed salary of €700 + KPI-based bonus: €5 for each lead for which a manager arranges a consultation
• Established scripts and work processes
• Contract with a German company

Full-time position: 5 days per week

• 2 days: 12:00 p.m. - 9:00 p.m
• 3 days: 10:00 a.m. - 7:00 p.m. (CET)
• work in an international education center; Your future colleagues come from leading German and American IT companies
• Career opportunities: Development into a team leader with an income of up to €3,000 per month. Our best sales managers started out as call center employees
• We are looking for a responsible and self-disciplined individual who can work effectively in a remote format. We look forward to receiving your application!