Rececionista Tournant

Role Summary

We are looking for a professional and organized Tournant Receptionist to join our team in Lisbon, Portugal. As our company's first point of contact, you will play a crucial role in creating a positive and welcoming environment for visitors, customers and employees.

Responsibilities

Key responsibilities include

• Carry out early morning shifts on Night Auditor's days off and holidays, which are Fridays and Saturdays
• Organize and maintain the 'Front Office', defining standards and necessary work plans in coordination with other departments
• Ensure the cleanliness and good functioning of the reception area, back office and lounge
• Contribute to the general cleanliness and efficient functioning of the entire hotel
• Provide excellent customer service to increase guest satisfaction and promote loyalty
• Support the achievement of company objectives and departmental budgets
• Maintain high quality standards in all guest interactions and operational processes
• Collaborate with other departments to achieve business objectives through effective communication
• Provide high quality advice and ensure successful sales of the entire Motel One range

Requirements

• Excellent verbal and written communication skills in Portuguese and English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong ability to multitask and attention to detail
• Customer service orientation with friendly and professional demeanor
• Basic accounting skills
• Proficiency in scheduling and calendar management
• Experience operating telephone systems
• 1-2 years of experience in a similar administrative or receptionist role
• High school diploma or equivalent (required)
• Associate's degree in business administration or related field (preferred)
• Ability to maintain confidentiality and handle sensitive information
• Excellent organizational skills and ability to set priorities effectively

About the Company

Our heart is turquoise.

Working for Motel One is like being at a friend's house, where recognition and support are extremely important and personal qualities are truly valued. We treat each other as equals and work as a team: from management to interns.

With our common passion for modern design and high quality of service, we have created a true home for our guests at Motel One. Our more than 95 hotels, spread across 13 countries, stand out for their exclusive design, high standards of service and privileged locations in urban centers, always at attractive prices.

As pioneers and ambassadors of the concept of accessible design, we continue to successfully expand into cities across Europe and beyond. Join our team and come build the future of Motel One with us.