English & Albanian-Speaking Support Associate

Role Summary

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with excellent communication skills? Do you enjoy working in a fast-paced, dynamic environment? Are you available to join our team starting in October 2026? If so, keep reading!

We’re looking for full-time Customer Service Agents (40 hours per week) to join our Support team in Tirana, Albania .

Responsibilities

• Communicate with customers, restaurant partners, and riders via chat and phone, using Wolt’s tone of voice while adapting your communication style to each situation and audience.
• Help ensure deliveries run smoothly and efficiently, contributing to a great overall experience for everyone involved.
• Support the continued development of our Support function by working closely with the Customer Support team and other teams across Wolt to improve processes and ways of working.

Our humble expectations

• Excellent English (C1) and Albanian skills, both written and spoken.
• Strong communication skills, with an empathetic and customer-focused approach, as well as a strong team-player mindset.
• You’re a quick learner, comfortable multitasking, and able to thrive in a fast-paced and constantly evolving environment.
• You’re available to work shifts, including mornings, evenings, weekends, and public holidays, as our Support team operates seven days a week.
• You’re based in Tirana.

Benefits

• A fast-growing and dynamic environment where you’ll work alongside a young, international team and have the opportunity to learn and develop every day.
• Exposure to modern tools and technology, giving you hands-on experience with some of the latest applications, software, and ways of working.
• Opportunities to grow within a global company, with exposure to different teams, projects, and potential career paths as the business continues to expand.
• Supportive leadership and a collaborative culture, where you’ll receive guidance from your managers while being encouraged to take ownership and contribute your ideas.

Additional Information

We’d love to meet you!

Simply apply online.

Join us and be part of a team that’s shaping the future of support at Wolt!

Please note: We’d love to hear your authentic voice. Using Google or ChatGPT in your responses is not permitted.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .