eComm Manager

Position Summary

We are looking for an expert and passionate person in eCommerce management, CRO optimization, CRM and platforms such as Shopify or VTEX, with extensive command of Content/A+ Content to join our independent regional digital marketing agency. Whoever joins will be responsible for leading the digital growth strategy of brands and stores, combining creativity, analysis and technology to enhance conversion results and engagement in multiple verticals. The position is 100% remote and requires comprehensive vision, technical experience and sensitivity in project management for diverse clients in Latin America.

Key Responsibilities – eComm Manager CRO CRM Shopify VTEX Content

Design, implement and optimize multi-channel e-commerce strategies using Shopify, VTEX and other relevant platforms according to the client.

Lead the conversion optimization (CRO) of the customer journey, landing pages, sales funnel and checkout, implementing continuous improvements based on data.

Manage CRM campaigns and flows (automations, segmentations, lifecycle marketing) ensuring personalization and customer loyalty.

Supervise and produce Content/A+ Content (descriptions, assets, rich media) aligned with the brand purpose, focusing on experience and performance.

Collaborate with the performance, creativity and technology teams to guarantee fluid and efficient execution, according to KPIs of conversion, average ticket and recurrence.

Monitor and analyze key eCommerce metrics, proposing action plans that drive sales, retention and sustained growth.

Train clients in the strategic use of platforms such as Shopify, VTEX and CRM such as Hubspot, Salesforce or Zoho, identifying opportunities for scalability and improvements.

Manage integrations with third parties: payment methods, fulfillment/logistics systems, ERPs and marketplaces.

Document success stories, processes and protocols to scale good practices in the agency.

Requirements – Professional Profile for eCommerce and Digital Marketing Agency

Degree training in Digital Marketing, Electronic Commerce, Engineering, Administration, or similar.

Verifiable experience (minimum 3 years) in eCommerce management using Shopify and/or VTEX, preferably in agencies or multi-brands.

Mastery of CRO strategies and tools (A/B testing, heatmaps, web analytics), as well as CRM (Klaviyo, HubSpot, ActiveCampaign, etc.).

Solid skills in the production and management of A+ Content/Content for catalogs, sheets and landing pages.

Knowledge of analytical and digital performance tools (Google Analytics, Data Studio, Tag Manager, etc.).

Project management skills, attention to detail and communication skills for interaction with various stakeholders.

Results orientation, autonomy, self-organization and strong collaborative mentality.

Intermediate-advanced English valued to operate in international environments and projects.

Culture and Work Modality – eCommerce for Independent Agencies

Position open to all gender identities, promoting an inclusive, creative and dynamic environment.

Direct participation in the evolution of the digital area within the agency, with space to propose, lead and execute new ideas.

Focus on horizontal collaboration, agile methodologies and continuous learning.

Total remote work flexibility (within Latam), work-life balance and focus on professional well-being.

What do we offer?

Be part of a diverse, innovative regional team with real impact on the digital development of leading brands.

Collaborative environment where your skills and creativity are valued in each project.

Competitive fees.

Why join our eCommerce team?

Directly impact the digital success of regionally recognized brands.

Innovate in challenging projects and at the forefront of digital marketing and online retail.

Freedom and autonomy to create, implement and transform the digital ecosystem.

Originally posted on Himalayas