Director, Technology and Product Operations Management

Role Summary

Hi ! Thank you for stopping by to see us 👋

Are you actively looking for a new opportunity? Or are you just taking a look at the market? Well…you might be in the right place!

We are looking for a Director, Operations Management to join our Product & Technology Operations team. The Business Operations team is responsible for the management system that allows the Product, Engineering and Design teams to operate as one organization. In this role, you will design, evolve and orchestrate planning processes, operational mechanisms, executive cadences and business analyzes that help leaders make better decisions, align investments and improve business results.

This role is not for someone who just manages existing processes. We are looking for someone who enjoys building better ways of working, guiding organizations through change and continually improving the way Product & Technology operates.

Responsibilities

Shaping the Product & Technology operational system

• Design and continually improve annual and quarterly planning processes to drive better decisions, clearer priorities and measurable results.
• Build and evolve executive operational mechanisms (portfolio reviews, business reviews, management cadences) to establish a culture of accountability and accelerate decision-making.
• Identify opportunities to simplify and optimize collaboration between the Product, Engineering and Design teams.

Manage planning, analyzes and business performance

• Team up with Product, Engineering and Design leaders to translate strategy into investment plans, measurable results and clear portfolio visibility.
• Develop executive dashboards and business analytics that link investments to customer value, execution progress and overall performance.
• Collaborate with the Finance team to strengthen financial planning, budgeting, workforce planning and investment transparency.

Building strategic partnerships across the company

• Establish strong operational relationships with Finance, Sales/GTM, Human Resources (People), Legal, Corporate Communications and other cross-functional partners.
• Create effective alignment mechanisms and feedback loops to improve consistency, transparency and execution across the enterprise.
• Help the Product & Technology division clearly communicate where investments are made, why they are important and what results are delivered.

Lead the function

• Build, coach and develop a high-performance business operations team.
• Foster a culture of continuous improvement, curiosity and operational excellence.

Requirements

• Experience in the design or significant evolution of operational models, planning processes or business mechanisms.
• Experience in leading organizations through operational changes.
• Experience in establishing executive operational rhythms that stimulate decision-making.
• Experience bridging strategy, portfolio planning, financial planning and workforce management.
• Strong executive communication and business vision skills.
• Ability to influence senior leaders and establish trusted cross-functional partnerships.
• As a global company with employees and clients outside of Quebec, proficiency in English as a working language is required for this position.

Benefits

You will be able to benefit from

• a flexible working environment that will allow you to give the best of yourself
• a culture that celebrates performance
• the opportunity to have an impact within a team large enough to grow professionally, but agile enough for your voice to be heard
• opportunities that will shape your career

Not forgetting benefits designed to promote your happiness, health and fulfillment:

• Flexible paid leave and teleworking policies
• Stock options, because it’s your business too
• Contributions to your retirement plan, because your future is important to us
• Training opportunities to develop your skills and career
• A health and well-being allowance to help you feel at the top of your game
• Time off to volunteer and get involved in your community
• Interest groups, ranging from employee-led groups to sponsored sports teams
• A computer purchasing program to purchase your personal MacBook
• Improved parental leave to support growing families
• Propel your growth. Find your team.
• At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, international mobility and benefits designed to support you, all within a motivated, diverse and inclusive team that is passionate about the success of our communities.
• Please note that we ask candidates to disclose any criminal convictions and we conduct a criminal background check as part of our hiring process for this position.
• Lightspeed is proud to be an equal opportunity employer and is committed to creating an inclusive, barrier-free workplace.
• Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available upon request for applicants participating in all aspects of the selection process.

About the Company

Powering the commerce that drives the global economy, Lightspeed's all-in-one commerce platform helps merchants innovate to simplify, adapt and deliver exceptional customer experiences. Our cloud solution transforms and unifies online and offline operations, omnichannel sales, expansion to new locations, international payments, financial solutions and connection to supplier networks.

Founded in Montreal, Canada, in 2005, Lightspeed is listed on both the New York Stock Exchange (NYSE: LSPD) and the Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe and the Asia Pacific region, the company serves businesses in the retail, restaurant and golf industries in more than 100 countries.

Lightspeed processes your information in accordance with our Candidate Privacy Statement https://www.lightspeedhq.fr/legal/declaration-de-confidentialite-pour-les-candidats/.