Customer Support & Success Specialist

Role Summary

Customer Success & Support Specialist

Warehance helps businesses manage orders, inventory, shipping, and fulfillment.

We’re looking for someone who is good with people, sharp with details, and enjoys solving problems . You’ll work directly with customers, investigate issues, answer technical questions, and help them run their operations.

We care about getting the answer right and seeing problems through.

What is a difficult accomplishment you're proud of?

When was the last time you were generous to a stranger?

Feel free to show us work or a project you think is relevant. We’ll review every submission, and we appreciate the time you put into it.

Responsibilities

• Solve customer problems involving software, warehousing, and shipping
• Investigate root causes and explain solutions clearly
• Help customers get more out of Warehance
• Work with product and engineering to resolve issues
• Own problems from the first question through resolution

Requirements

You’re analytical, personable, and technically capable. You ask good questions, notice details, and follow through. You don’t need to know everything coming in, but you need to be willing and excited to learn .

About the Company

Integrity: Be honest, accurate, and accountable.

Craft / Excellence: Care about the details. Do good work.

Passion: Bring energy and care to what you do.

Curiosity: Dig deeper. Understand how things work.

Generosity: Be helpful with your time, knowledge, and attention.

Additional Information

Send your application to hiring@warehance.com .

You’re also welcome to include a short Loom or video. Completely optional. Keep it casual. We want to hear your personality and get to know you. Here are some questions we love to hear answers to:

What’s something you’ve gotten so absorbed in working on, learning, or figuring out that you lost track of time?