Customer Support Operator

Role Summary

At Forward , we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

Responsibilities

• Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance
• Handle customer requests and issues with a strong focus on service quality and user experience
• Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work
• Collaborate with internal teams to resolve customer cases and operational issues
• Maintain a professional and customer-centric approach in all interactions
• Be ready to work night shifts as part of a rotating schedule

Requirements

• At least 6 months of experience in a customer support role
• Strong written communication skills with attention to clarity and tone
• Language proficiency: Russian — fluent
• Customer-oriented mindset with a high level of empathy and stress resilience
• Responsibility, accuracy, and the ability to stay focused in a dynamic environment
• Confident basic computer skills and the ability to quickly adapt to new systems
• A personal laptop with at least 16 GB of RAM, which you'll use for your work