Customer Support Officer (w/m/d)

Role Summary

Freedom24 is one of the leading investment brokers in Europe regulated by CySEC. With direct accounts with Euroclear, a long-term issuer credit rating of BB- with a stable outlook from S&P Global Ratings and membership in the Association for Financial Markets in Europe (AFME), we stand for transparency, investor protection and the highest operational standards.

As part of NASDAQ-listed Freedom Holding Corp. (FRHC) we are part of an internationally active financial group with over 11,800 employees in 22 countries. For more than ten years, we have been pursuing the goal of making global investment opportunities easier, more accessible and more transparent for our customers.

To strengthen our team in Berlin, we are looking for a committed and detail-oriented Customer Support Officer (f/m/d). Become part of a professional, dynamic team that is actively shaping the future of investment services in Europe!

Responsibilities

• You will process customer inquiries competently and reliably regarding our trading platform, account opening, and deposits and withdrawals.
• You ensure that all inquiries are processed efficiently and in a solution-oriented manner - with the aim of ensuring the highest level of customer satisfaction.
• You support customers with onboarding as well as KYC (Know Your Customer) and verification processes.
• You carefully maintain and document customer communications for compliance and audit purposes.
• You forward complex or technical concerns specifically to the responsible departments.
• You recognize potential problems early and work proactively to avoid dissatisfaction.
• You collect and evaluate customer feedback in order to continuously develop our services.
• Identify and report suspicious activity, attempted fraud or security risks.
• You work closely with the compliance and risk teams to minimize risks for customers.
• Depending on your qualifications and interests, you will take on additional tasks and projects.

Requirements

• You have completed a degree in economics, finance or a comparable field.
• You have one to two years of professional experience in customer support, ideally in the financial sector or at a broker.
• You have very good written and spoken German and English skills.
• You are characterized by strong communication skills, customer orientation and team spirit.
• You work independently, structured and solution-oriented.

Benefits

• A competitive salary.
• A monthly bonus.
• The opportunity to work in an international environment and collaborate with colleagues from different teams and markets.
• Challenging tasks and varied projects.
• Diverse opportunities for professional and personal development in a motivated team of experts.
• An employee referral program with financial rewards.
• Access to modern, AI-powered tools to support your daily work, productivity and customer support.
• A modern work environment with company-provided hardware.
• Note on language: For reasons of better readability, this job advertisement does not use gender-appropriate language throughout. Of course, all formulations are aimed at people of all genders.
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