Customer Suppor Specialist (m/w/d) - Italian Market

Role Summary

At cureVision we use artificial intelligence to improve the lives of patients with chronic wounds. As one of the best startups in the healthcare sector - recognized by Handelsblatt, Techniker Krankenkasse, EIT Health Catapult and the Rhön Foundation - we look forward to seeing you if you want to take on responsibility in a dynamic startup and really make a difference.

Responsibilities

• You are the central contact person for our Italian customers and support them via email, telephone and chat.
• You support our customers in problem solving as well as technical and application-related questions about our system.
• You document and track support cases in a structured manner in our ticket system.
• You coordinate more complex technical requests with our software, product and development team.
• You support the support and onboarding of new customers, especially in the Italian market.
• You will actively participate in improving our support processes as well as our FAQ and knowledge database.
• You evaluate customer feedback and help to continually improve our products and services.
• You will support us in further expanding customer service in Italy and ensuring long-term high customer satisfaction.

Requirements

• Very good knowledge of spoken and written Italian is essential, ideally at a native or comparable level.
• You also have good to very good German and English skills, as you communicate regularly with our international team.
• You have strong communication skills and are characterized by a friendly, professional and customer-oriented way of working.
• Ideally, you already have experience in customer service, customer support, customer success or a comparable position.
• You are characterized by technical understanding and the ability to quickly familiarize yourself with new products and systems.
• You work reliably, structured and independently and keep track of multiple parallel requests.
• You enjoy working in a dynamic team and enjoy taking on responsibility.
• You are confident in using MS Office; Experience with ticket systems or CRM systems is a plus.
• Experience in the healthcare, MedTech or digital health environment is an advantage, but not a must.

Benefits

• A permanent, full-time position with market-standard remuneration and lots of freedom.
• A responsible position with direct customer contact and the opportunity to actively shape the expansion of our Italian market.
• Working on an exciting and innovative digital health product with real added value for patients.
• A lot of personal responsibility and short decision-making processes.
• Working in a dynamic startup with flat hierarchies and an international environment.
• A flexible combination of mobile working and work in our office.
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