Customer Success Manager/in (Werkstudent - 100% Remote)

Role Summary

Do you love not only helping customers, but actually making them successful?

Then you've come to the right place. We develop and market intelligent Shopify apps that help merchants work more efficiently, grow faster, and make their customers happier.

For us, Customer Success is not a support position, but rather a key strategic role. Your mission: Satisfied customers who stay long-term, pay more - and enthusiastically recommend us to others.

Sound like you?

Then we look forward to receiving your application! Send us your CV and a cover letter using “you”.

Responsibilities

• Onboarding: You accompany new users as they get started, explain our app and pass on best practices.
• Proactive support: You identify challenges early on, analyze usage patterns and conduct strategic check-ins.
• Feedback interface: You collect insights and pass on feature requests and bugs to the product team.
• Up- & Cross-Selling: You develop customers into power users and accompany them on the right plan.
• Retention & Churn Prevention: You activate at-risk accounts and ensure renewals.
• Education: You build webinars, help articles, templates & automated nurture flows.

Requirements

• Ideally, you already have some experience with Shopify or in the app environment - or are very willing to learn.
• You think in a structured manner, communicate clearly and enjoy accompanying customers through complex topics.
• You have technical understanding and can quickly familiarize yourself with new tools and processes.
• Very good knowledge of German and English rounds off your profile.

Benefits

• Also free: 16 days vacation + free on birthdays, Christmas and New Year's Eve
• Unfortunately: no fruit basket, no table football and no Mio Mate, sorry
• Team culture: humor, clear meeting formats & after work
• Working hours: we evaluate you based on performance, not time
• Division of work: work when you want, regardless of whether you are a night owl or an early bird
• Remote first: 100% remote, maximum freedom for you
• Growth: our growth mindset is guaranteed to take you forward