Customer Success Manager

Role Summary

Cosuno's subcontractor segment is in a strong growth phase. In order to secure this growth in the long term, we are building a new customer success structure specifically for this segment. As a Customer Success Manager, you are one of the first people to shape this area and have a long-term impact.

You accompany our subcontractors after the contract has been concluded, guide them through structured onboarding, support and analyze usage, identify risks at an early stage and actively develop accounts. You ensure that our customers not only understand the product, but also achieve concrete, measurable results.

Everyone pitches in here: you not only work operationally in day-to-day business, but you also actively build processes and structures. You test new approaches, evaluate their success and thus shape the foundation for sustainable customer success in the subcontractor segment.

• You process customer inquiries via email, telephone or chat - quickly, empathetically and solution-oriented
• You create analyzes and reports on customer usage behavior in order to identify risk or upsell signals and initiate targeted measures
• To do this, you will work closely with the Sales & Product Team
• You work closely with Sales and Product to share customer feedback and uncover potential for improvement
• You explain our platform in a tailor-made onboarding and help with questions about usage, setup or functions
• Develop customers through training, webinars and structured enablement content.

Requirements

• Mind. 2 years of experience in customer success, account management or a comparable role, ideally in a B2B SaaS and sales environment.
• You enjoy helping others, are empathetic, but always goal- and solution-oriented
• You are structured, reliable and prioritize independently
• You have a talent for communication, both in direct customer interaction as well as in workshops or webinars.
• You are data-savvy, work skillfully with KPIs and help us interpret usage data and make customer success measurable
• You test new approaches, critically evaluate what works, and actively build processes from scratch - on your own initiative and with an entrepreneurial mindset.
• German at native language level (C2) is essential; Further language skills are an advantage.

About the Company

• You will help shape a new customer success organization in the subcontractor segment right from the start.
• You take direct responsibility for retention, growth and customer success in a strategically important segment.
• You work closely with Product, Sales, Support and Management and see the impact of your work directly.
• You benefit from flexible working models, modern equipment and an open, transparent culture.
• Participation in company events and regular team events (both offline and online).
• Open feedback culture with regular 1:1 meetings and development discussions.

Cosuno – Revolutionizing construction through technology.

We are Cosuno – a fast-growing tech startup that is making the construction industry more efficient and transparent with our digital platform for tenders and procurement processes. Our goal: to solve the most complex challenges in the industry with innovation and simplicity.

Why Cosuno?

Artificial intelligence is the key to our solution: it analyzes millions of price data points and helps construction companies create precise and efficient bids. This not only saves our customers time but also helps them avoid unnecessary costs.

But for us, it's not just about technology – it's about the people who drive it. At Cosuno, you will work with creative minds who are reshaping the construction industry. We believe in diversity because we know that the best ideas come from different perspectives. An integrative and inclusive work environment is a matter of course for us.

Join us – Build the future of construction.