Customer Success Manager - Alpha Online (m/w/d)

Role Summary

Most junior roles in Customer Success give you a ticket inbox. This gives you car dealerships from Mercedes-Benz to Porsche. You'll learn the AlphaController from the ground up and become the person dealers call when their sales process gets stuck.

Location: Hamburg – almost 100% remote possible (residence in Germany required).

Responsibilities

You look after a permanent customer base from car dealerships and car dealership groups and are their first point of contact for everything related to the AlphaController

• You advise customers on designing their internal processes, from vehicle purchase to sale
• You give presentations and lead workshops for the teams that work with the software every day
• You recognize where customers are not yet making full use of the product and make concrete suggestions
• You control requirements and error messages from customer contact as tickets in Jira to development
• You document your customer cases clearly in our systems

You start with an intensive training phase directly with the management and get to know the product, customers and market from the inside. We will then decide together whether your focus is on customer success or customer onboarding.

• What you bring with you
• German at C2 level, spoken and written
• Interest in complex software products and the willingness to delve deeply into it
• Desire for direct customer contact, on the phone, in video calls and on site at the car dealership
• Structured, analytical way of working: you keep an eye on several customers at the same time
• IT affinity in everyday life: Web applications, Microsoft 365 and Slack are routine for you
• Advantageous
• First points of contact with customer contact, whether from an internship, working student job or training
• Experience from the automobile trade or everyday car dealership life
• AI-oriented way of working: you actively use tools like Claude, ChatGPT or Copilot in your everyday work
• Experience with Jira, Salesforce or comparable tools
• What awaits you with us
• Permanent position with attractive remuneration
• Almost 100% remote – residency in Germany required
• Flexible home office
• An environment in which AI and digitalization play a real role - not just lip service
• Experienced team with short decision-making processes

Benefits

Apply now – your CV is enough.

About the Company

Alpha Online develops the process management software for the professional used car trade in Germany. Our core product AlphaController controls all work processes in the car dealership - from vehicle valuation to sales. Our customers include Mercedes-Benz, BMW, Volkswagen, Porsche and Audi. Since 2024 we have been part of CarOnSale, the AI-supported operating system for B2B used car trading in Europe.

One Platform. One Profit Engine.