Customer Service Representative

Role Summary

MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident and customer-focused Customer Service Consultants to join their Brisbane CBD Contact Centre team.

This is an exciting opportunity to join a supportive, close-knit team where you'll be helping customers through some of life's unexpected moments, where empathy, patience and genuine care really matter.

• Why You'll Love This Opportunity
• Join a globally recognised insurance and assistance provider with a strong reputation in the market
• 6-month full-time contract with an
• immediate start available
• Brisbane CBD location, conveniently located close to public transport
• $38.89 per hour + super, paid weekly
• Rotating roster between
• 6:00am – 8:00pm on weekdays
• and
• 6:00am – 4:00pm on weekends
• Opportunity to win awards and competitions
• Weekend coverage approximately
• 1 weekend in 4
• , working either Saturday or Sunday
• Comprehensive training and hands-on support to set you up for success
• Laptop and all required equipment provided

Responsibilities

You'll be part of a busy Contact Centre team supporting customers throughout their travel journeys. No two conversations will necessarily be the same, so you'll need to combine excellent customer service with empathy, problem-solving and strong attention to detail.

Your day to day will include

• Handling inbound customer enquiries with professionalism and genuine empathy
• Assisting customers who may be experiencing stressful or unexpected situations, including breakdowns, vehicle support or insurance-related queries
• Navigating multiple systems simultaneously while maintaining attention to detail
• Recording customer interactions accurately and maintaining high service standards

You'll bring

• Previous
• call centre or phone-based customer service experience
• is highly regarded
• Confidence navigating
• multiple systems while speaking with customers
• Excellent communication and active listening skills
• Demonstrated empathy and the ability to handle sensitive, emotional or difficult conversations
• Excellent attention to detail and accuracy

Requirements

We're looking for people who genuinely enjoy helping others and can bring a calm, caring and solutions-focused approach to every conversation.

About the Company

Our client is a leading local government organisation undertaking a significant, multi-year TechnologyOne ERP transformation. They are looking for an experienced Learning & Development Officer to join the program and play a hands-on role in preparing approximately 900 employees for the successful adoption of a new ERP platform.

Working across the full learning lifecycle, you will contribute to Training Needs Analysis, design and build learning content, co-facilitate training, support go-live and provide ongoing capability support throughout the program.This is a varied role that will suit an L&D professional who enjoys being hands-on, creative and close to the learner experience.