Customer Service Manager – Partner & Performance (m/f/d) - in Sevenum near Venlo

Customer Service Manager – Partner & Performance (m/f/d) - in Sevenum near Venlo at Redcare Pharmacy in Mönchengladbach, Germany.

Requirements

About your tasks

• Responsible for monitoring, analyzing and reporting relevant data and KPIs to ensure transparent and efficient processes
• Planning, setting up and controlling projects including coordination of measures and tracking of results
• Analysis, optimization and further development of existing processes to create sustainable and efficient work processes
• Ensuring and continuously improving a structured, comprehensible documentation process including reporting
• Control and further development of external partners including performance management, regular reviews and ensuring defined quality and service levels

Close coordination with relevant stakeholders to identify optimization potential and implement measures to increase quality and efficiency - especially in the context of collaboration with external partners

About you

• Successfully completed studies (mandatory criterion)
• At least 5 years of relevant professional experience, ideally in the customer service area
• Experience in KPI-based project management
• Very good knowledge of Microsoft Excel and PowerPoint
• Practical experience in using CRM systems
• Strong data-driven mindset and confident handling of KPIs and data-based analyses
• Fluent spoken and written English and German skills

Benefits

About your benefits

In order to best support you with your individual needs - be it a healthy lifestyle, enough time for yourself or the further development of your skills - we offer you a wide range of location-specific benefits:

• Travel allowance: Not all employees live near our office. That's why we support your daily commute with a travel allowance - in addition to your salary.
• Vacation: You receive 28 vacation days as well as an annual vacation bonus of 8% of your gross annual salary in addition to your salary.
• Company pension scheme: Your future is important to us. That's why we offer you an attractive, non-contributory company pension plan.
• Employee discounts: Several times a year you benefit from discounted employee sales directly on site as well as a 10% discount on our online range.
• Further development: Grow with us! We support your personal and professional development through various internal and external training programs.
• Redcare Events: We strengthen our team spirit through creative team events and celebrate joint successes at regular events and celebrations.
• Sports & Leisure: You have your own fitness room, which you can use before or after work and during your breaks. You can also relax in our relaxation room or play a game of table tennis or table football.
• Mental health: If you feel stressed privately or professionally, you will receive quick and professional support from nilo's psychologist - anonymously and free of charge.
• #yourcareer

About the Company

• A Dutch employment contract applies to this position. The stated salary range is based on the Dutch compensation structures and is part of an attractive overall package including additional benefits. Since tax and social security systems differ between countries, salaries are only comparable to a limited extent. We would be happy to give you a transparent overview of all contract and compensation components during the application process.*

About Redcare Pharmacy: As Europe's leading online pharmacy, Redcare Pharmacy is powered by our dedicated teams and cutting-edge innovation. We strive to create a pleasant and cooperative working environment in which every employee feels comfortable and enjoys contributing to our vision “Until every human has their health”. If you are looking for a career with meaning that aligns with your values, join our team and start your #Redcareer today.

We are looking for a Customer Service Manager – Partner & Performance (m/f/d) for our Sevenum location as soon as possible.

About the role: In this role, you will be responsible for monitoring, analyzing and reporting relevant KPIs as well as planning and controlling projects to continuously optimize processes, quality and efficiency in customer service. In addition, you will manage and develop external partners, ensure defined service and quality standards and work closely with internal stakeholders to implement sustainable improvements.