Customer Service Representative/Customer Service PROTECTED CATEGORY L.68/99 – Full or Part Time

Role Summary

For our Customer Service department, we are looking for a Customer Service Representative registered in the L.68/99 lists who loves to act, communicate and solve challenges. You will be the first point of contact for our customers and the face of JYSK across all channels. As a Customer Service Supporter:

You are customer oriented and are able to listen and satisfy their needs.

You have a natural predisposition for communication

You have a high level of empathy

Do you see yourself in this role as a Customer Service Representative in JYSK? Then you are the person we are looking for!

Responsibilities

WHAT WILL YOUR RESPONSIBILITIES BE

You are the first point of contact for our customers. In the JYSK Customer Center, days are filled with requests from customers across different channels. You will be able to identify customer problems, solutions to them and how to prevent them in the future. The resource will be responsible for:

• Taking care of our work and finding solutions for our customers, providing a professional, positive and competent service.
• Work in an open environment where you collaborate with colleagues to exceed customer expectations
• Being part of a goal-oriented team, with high pace and the need to adapt to different situations
• Have close internal collaboration with the retail, administrative sectors, and with external online transport companies.
• Create sales in a way that meets all customer needs and our goals
• Handle customer inquiries via phone, email, chat and social media

Requirements

• Communicative, proactive and empathetic.
• Understand the importance of requests and remember that you work to help others.
• Availability to work shifts from Monday to Saturday during working hours 09.00 - 18.00
• Excellent Italian dialectics and good knowledge of the English language (B2)
• Experience working in contact with the public is appreciated

Benefits

WHAT WE OFFER YOU

You will have the opportunity to join a retail company that wants to be the first choice of candidates in the job market. You will have the opportunity to work in a dynamic environment where your contributions will be listened to, you will be involved and your development will be fundamental to us. Additionally, as a JYSK ambassador, you will have the following benefits:

• Development opportunities through excellent training and mentorship
• An introductory training course to get your career started at JYSK
• Flexible working with the possibility of smartworking up to 2 days a week
• Support in working with modern systems and tools (SalesForce, customized intranet, online complaint system, customer database)
• 20% discount at JYSK Group companies and Lars Larsen

IS THIS YOUR NEXT OPPORTUNITY? Apply today!

About the Company

JYSK is an international retail chain, part of the Danish Lars Larsen group, specializing in Scandinavian style sleeping & living furniture.

JYSK has grown rapidly over the years, from the first store in Denmark in 1979 to over 3,000 stores worldwide today. To ensure and support future growth, we need the best employees.

ABOUT JYSK

We believe our associates are the key to our success growing from the first store in 1979 to more than 3,300 stores worldwide today. This is why we are committed to offering development and growth opportunities within JYSK and are also proud to reward commitment and great performance among our employees. Our three core values at JYSK – Merchant, Colleague and Corporate Spirit – express the behavior and attitude we expect from each other. We trust each other and believe in delegation and freedom with responsibility.

People are different. We welcome diversity, a corporate culture of acceptance, appreciation and respect in which everyone can develop their own personality and ideas.

For more information, visit our career page

"The job offer is intended to be addressed to both sexes, in compliance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91".

Additional Information

We process applications on an ongoing basis and complete recruitment when we have found the right candidate. We provide the opportunity for an interview (remote or in-person) to suitable candidates – and for some positions we ask for a video interview, where we look forward to hearing about your motivation for the job.