Customer Service Advisor - Italian (Any Location, Any Location, MA)

Customer Service Advisor - Italian (Any Location, Any Location, MA) at Foundever in Italy.

Role Summary

Our multinational is recruiting Italian-speaking Inbound Account Manager for one of our clients

Requirements

Your mission will be to

• Ensure the correct management of various customer transactions (calls, emails, chats).
• Embody, promote and enhance the image, products and services of the market.
• Know, master and communicate the procedures, the specificities of the different product categories, the general conditions of sale and legal obligations.
• Comply with group security and confidentiality policies and procedures
• Profile wanted
• A high school diploma

Excellent command of Italian with an intermediate level of English for management.

• A high level of interpersonal communication skills
• Good command of customer relationship management (CRM) techniques
• Good interpersonal skills

Ability to demonstrate a high level of empathy and understanding of the conversation and needs of the interlocutor.

• Social and other benefits
• In addition to a permanent contract (CDI), social security, private health insurance and off-hours transport, Foundever offers you:
• Certification training;
• A de-capped sales bonus;
• A performance bonus;
• An evolving salary;
• CNSS subscription;
• Private health insurance
• Social club
• As with all positions in our company, this position is open to people with limited mobility
• Time interval
• 8am – 10pm on rotation from Monday to Sunday, 5 days a week
• Net salary + bonus
• Skills/Knowledge/Abilities
• Call Center experience a plus

Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.

Education

High school diploma or equivalent

About the Company

Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.