Customer Service Representative – White-Glove Concierge (T)

Role Summary

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• Customer Service Representative – White-Glove Concierge (T)
• Location: Remote
• Employment Type: Full-Time
• Compensation: $1,200 USD/month

We are seeking polished, proactive, and highly professional Customer Service Representatives to deliver a white-glove, concierge-level experience to a high-end U.S.-based membership clientele.

This is not a traditional customer service role. It requires strong communication skills, emotional intelligence, attention to detail, and the ability to anticipate client needs while maintaining composure in a fast-paced environment.

You will play a critical role in delivering a premium customer experience that reflects the highest standards of service and professionalism.

You will be part of a high-performing global team supporting a luxury brand with multiple locations. The role involves managing customer interactions across multiple channels while ensuring accuracy, speed, and a consistently elevated service experience.

This position is ideal for candidates with experience in hospitality, concierge services, reservations, or high-touch customer support environments .

Operating hours

• Monday to Friday: 8:00 AM – 10:00 PM
• Saturday: 8:00 AM – 9:00 PM
• Sunday & Tuesday: 9:00 AM – 5:00 PM
• Final schedule will be assigned based on business needs

Responsibilities

• Provide fast, articulate, and emotionally intelligent service via phone, text, and email
• Assist clients with time-sensitive reservations and scheduling
• Handle high volumes of requests while maintaining accuracy and professionalism
• Anticipate customer needs and proactively provide solutions
• Maintain clear and professional communication across all interactions
• Collaborate with cross-functional teams across different time zones
• Uphold high standards of service, consistency, and brand representation
• Working Schedule
• Full-time position (40 hours per week)

Requirements

• 2+ years of experience in customer service, hospitality, concierge, or client-facing roles
• Experience supporting high-end or demanding clients is highly preferred
• Fluent English (C1 level or higher, written and spoken)
• Strong communication skills and ability to remain calm under pressure
• Ability to multitask and manage multiple conversations simultaneously
• Strong attention to detail and problem-solving skills
• Comfortable working independently in a remote environment
• Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack)
• Typing speed of at least 60 words per minute

Preferred Qualifications

• Background in hospitality, reservations, or operations
• Experience working with U.S.-based clients
• Experience in fast-paced, high-performance environments
• Highly professional and polished communication style
• Strong emotional intelligence and customer empathy
• Proactive mindset with the ability to anticipate needs
• Detail-oriented and highly organized
• Team player with a collaborative attitude
• Base Salary: $1,200 USD/month
• Remote work with a global team
• Paid Time Off after 60 days of active service
• Health insurance provided through Deel
• Growth opportunities within a high-performance organization
• Important Notes
• This is a high-touch, customer-facing role requiring consistent professionalism
• Candidates must be comfortable handling high volumes of interactions
• Strong communication and responsiveness are critical for success

This is a remote/telecommute position.