Bilingual Dental Admin & Receptionist (Virtual Assistant)

Role Summary

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• Bilingual Dental Admin & Receptionist (Virtual Assistant)
• Location: Remote — Colombia
• Employment Type: Full-Time
• Industry: Dental / Healthcare Support

We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows.

This role is ideal for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely.

The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish.

You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team.

Minimum 1–2 years of experience in

• U.S. dental administration
• U.S. healthcare administration
• Dental front desk support
• Medical scheduling or insurance coordination

Strong understanding of

• Dental workflows
• Insurance verification
• Appointment scheduling
• Patient communication

Experience using dental PMS platforms such as

• Dentrix
• Eaglesoft
• Open Dental
• Similar systems
• Strong multitasking and organizational abilities
• High attention to detail and professionalism
• Comfortable working independently in a remote environment
• Strong sense of accountability, confidentiality, and HIPAA compliance

Responsibilities

• Patient Communication & Front Desk Support
• Handle inbound and outbound patient calls in both English and Spanish
• Respond to emails, texts, and patient inquiries professionally and promptly
• Provide friendly, empathetic, and patient-centered customer service
• Conduct appointment reminders and treatment follow-ups
• Help improve patient engagement and treatment acceptance
• Appointment Scheduling & Coordination
• Schedule, confirm, reschedule, and manage patient appointments efficiently
• Coordinate calendars and optimize scheduling workflows
• Ensure patient information and appointment details remain accurate and updated
• Maintain smooth communication between patients and the dental team
• Insurance Verification & Billing Support
• Verify insurance eligibility, benefits, and coverage prior to appointments
• Assist with billing coordination and payment posting
• Support claims follow-up and insurance documentation processes
• Help patients understand coverage and payment-related information
• Administrative & Operational Support
• Manage patient intake and demographic updates
• Maintain accurate digital records and documentation
• Support data entry, reporting, and administrative workflows
• Ensure all records remain organized and HIPAA compliant
• Assist with additional operational tasks to support office efficiency

Requirements

• Fluent in both English and Spanish (spoken and written) — REQUIRED
• English proficiency level: C1 or higher required
• Clear and professional communication skills with a neutral accent preferred
• Patient-first mindset with excellent communication skills
• Highly organized and detail-oriented professional
• Strong follow-through and reliability
• Ability to remain calm and professional in fast-paced environments
• Team player comfortable collaborating remotely
• Someone proactive, resourceful, and solutions-oriented
• What Success Looks Like
• Patients receive prompt, professional, and empathetic support
• Scheduling and front-desk workflows operate efficiently
• Insurance verification and billing support remain accurate and organized
• Patient communication is timely and professional
• Administrative processes support smooth daily clinic operations
• The dental team can operate efficiently with strong remote administrative support

About the Company

• Fully remote opportunity supporting U.S.-based dental operations
• Long-term growth potential within healthcare administration
• Collaborative and supportive team environment
• Opportunity to develop expertise within dental operations and patient coordination
• High-impact role supporting patient experience and clinic efficiency

This is a remote/telecommute position.