Customer Service Representative BeNeLux

Role Summary

To strengthen our European Customer Service team, we are currently looking for an ambitious and customer-oriented personality at the Schwelm location as Customer Service Representative BeNeLux for our Label Packaging Materials. In this role, you act as a central link to our business customers and independently manage the entire operational support within a dynamic, international environment. The position is permanent and offers flexible working time models including a temporary hybrid option (home office).

Responsibilities

• As the main contact person for all matters relating to our label solutions, you will independently support our international B2B customer base, from order processing to pricing and delivery date coordination.
• You will work actively and across departments with our field sales teams, logistics and production to ensure smooth, first-class customer service.
• They provide in-depth advice on technical solutions, coordinate sample shipping and support operational capacity planning.
• You continuously monitor relevant market developments within the Benelux region in order to further develop your assigned customer base in a targeted and success-oriented manner.
• You proactively participate in the design and continuous optimization of internal service processes in order to actively contribute to the long-term success of the company.

Requirements

• Successfully completed commercial or technical training, a relevant degree or a comparable qualification that ideally prepares you for this role.
• Profound professional experience in B2B sales or customer service, ideally in the area of products that require explanation within an international environment.
• Fluent and business fluent language skills in both Dutch and English.

Skills for your success

• Creative way of thinking and entrepreneurial action with great motivation to drive forward innovative projects in a team.
• Strong communication skills to independently build and maintain sustainable, close customer relationships.

Benefits

Here's a glimpse of the great benefits you can expect:

Financial advantages: Benefit from our award-winning company pension program, capital formation benefits (VwL) and corporate benefits (discounts from various providers). Additional payments: You will also receive holiday and Christmas bonus payments, an employee-recruit-employee bonus and tax-free meal allowances (up to €40 per month; €25 for non-remote employees).

Free time and flexibility: Start with 30 days of vacation (potentially +3 days for trust-based working hours) and parental leave in accordance with legal regulations. Flexible working models: We offer flexible working hours, trust-based working hours and, depending on your role, 2 days of home office per week or the option of fully remote work.

On-site wellbeing and benefits: *Access a mental health app, take part in health campaigns with our company doctor and receive discounted access to a Europe-wide sports program (Urban Sports Club). Amenities: Enjoy monthly massage services and subsidized on-site meals for site employees. *Take advantage of JobBike leasing, free parking with charging stations for electric vehicles and various annual events and campaigns.

• Continuous development: We invest in you with individual training and a personalized individual development plan.
• Community Engagement: Get involved in volunteer activities to support nonprofit organizations.

Why come to Avery Dennison

We are a global leader in materials science and digital identification solutions with locations in over 50 countries and around 35,000 employees worldwide. We develop and manufacture a variety of labeling and functional materials that enhance product packaging, carry information that connects the physical and digital worlds, and improve customers' product performance. Learn more at www.averydennison.com. At Avery Dennison, we work with the largest brands in the FMCG, apparel, automotive and pharmaceutical sectors. Our location in Schwelm, founded in 2002, offers a team-oriented and dynamic environment.

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About the Company

Work-life balance

We are a global leader in materials science and digital identification solutions with locations in over 50 countries and around 35,000 employees worldwide. As a science and innovation company, we are convinced that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career with a company that has innovation in its DNA. Founded to create practical impact to enable a better future, we strive for an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like to work at Avery Dennison. Learn more at www.averydennison.com.

At Avery Dennison, we work with the largest brands in FMCG (consumer goods), apparel, automotive and pharmaceuticals. Founded in 1998, our Avery Dennison Materials location provides a team-oriented and dynamic environment. We support our LPM division and employ around 160 talented people. The main functions at our location include the areas of quality, production (operations) and supply chain. This opens up a variety of career paths and development opportunities.

Equal opportunities