CUSTOMER SERVICE AGENT (M/F/D) full-time or part-time

Role Summary

Do you love making phone calls, writing emails and enjoy making every customer a little happier?

Then join our customer service team at JYSK and support us in setting up our new location in Hamburg-Süd.

Whether you have already worked as a customer service representative, customer support agent or call center agent – you are welcome with us.

You are the first point of contact for our customers – via telephone, chat, email and social media. With your high customer focus, your strong problem-solving skills and your motivation, you ensure that every issue is handled professionally, solution-oriented and positively.

At JYSK you can expect a supportive environment in which teamwork, exchange and further development are valued. Together we ensure that our customer service gets better every day and that we make our customers happy.

YOUR JOB AT JYSK

Together with your team, you will take care of our customers in the online shop and ensure that they receive reliable and competent support at all times:

Processing customer inquiries about orders, deliveries, complaints and products – by telephone, chat, email and social media

Independent clarification of concerns: You check order processes, research background information, coordinate with internal departments and branches if necessary and independently find suitable solutions

Ensuring a consistently positive customer experience across all communication channels

Working in a dynamic team that reacts quickly, remains flexible and works together towards a high level of service

Requirements

THIS IS WHAT YOU BRING WITH YOU

• Empathy and genuine interest in listening to our customers and providing them with competent support
• Professional and solution-oriented demeanor, especially in challenging conversation situations
• Experience in customer service is a big plus - we are particularly happy to welcome applicants who have already worked in customer care, call centers or service environments
• Team spirit and the willingness to actively share knowledge, experiences and new insights with colleagues
• Very good knowledge of spoken and written German; Basic English skills are an advantage
• Confident use of the computer and typing quickly and precisely on the keyboard

Benefits

WE OFFER YOU

At JYSK you will be part of a dynamic retail company that aims to be the first choice for retail employees. You can expect strong framework conditions, real development opportunities and a team that sticks together. Your advantages at a glance:

• Attractive salary package including team bonus, holiday and Christmas bonuses and an Edenred card
• Structured onboarding for your successful start as well as regular feedback discussions
• Excellent development programs through training, coaching and mentoring
• Planning security thanks to duty rosters at least 4 weeks in advance
• 30 days vacation for your relaxation
• 20% staff discount as well as additional discounts via corporate benefits
• Company pension schemes and health promotion, among other things through the VIVA family service
• Modern working environment with free parking
• Employee events and a strong team feeling
• 5-day week (Saturday work approx. once a month)
• 37.5 hour week full-time (part-time possible)

About the Company

ABOUT JYSK

We are convinced that our employees are the key to our success. Thanks to them, JYSK has grown from a single store in 1979 to an international company with more than 3,000 branches. That's why it's important to us to give our employees a variety of opportunities for their personal and professional development. With the right attitude, great career opportunities open up at JYSK.

For more information, visit our careers page.

Note: For reasons of better readability, the male form of salutation is used in our job advertisements. The female/diverse form is always included because people are diverse. All people are welcome at JYSK regardless of their gender, age, religion, disability, ethnic origin or sexual identity.

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