Customer Service Agent - LPG

Role Summary

Ability to make independent decisions based on established guidelines

Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries
• Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environment
• Must be able to adhere to an assigned work schedule, must be dependable and punctual
• Will acquire and retain multiple product range knowledge
• Responsible for answering incoming emails and offering troubleshooting links/guides/directions on all products
• High level aptitude in written communication, written conversational and English comprehension skills

Requirements

• High School Diploma/ GED
• Preference will be given to individuals with retail or contact center
• Associates degree in a related field preferred, or equivalent work experience
• Minimum of 12 months of customer service experience with a strong emphasis on technical product knowledge is preferred
• Exceptional communication skills (verbal and written)
• Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time
• Ability to work a flexible schedule, including weekends and holidays

Benefits

We look forward to receiving your application!All your information will be kept confidential according to EEO guidelines.

About the Company

Opportunity Created – Results Delivered

Alorica is a leading business process outsourcing provider of customer management solutions spanning the entire customer life cycle.