CRM Specialist

Role Summary

About Clicksign

We are a Brazilian company leader in electronic signatures. In essence, we facilitate relationships between people and companies in the digital environment. Behind our cutting-edge technology and focus on security, we have the mission to make the world grow, making digital relationships increasingly intelligent.

We are looking for a CRM Specialist, with passion and experience in email marketing, automation and data analysis strategies. If you consider yourself a talented professional in building intelligent relationship rules and are interested in transforming metrics into strategic insights to optimize communication with leads and customers, this is your chance! You will be part of the team responsible for strengthening the relationship with our base through relevant, timely and effective communications, working collaboratively and remotely.

Develop and manage communication rules and automation flows with a focus on acquisition and relationships with customers in the enterprise segment.

Create, maintain and optimize the marketing and relationship email shooting calendar.

Plan and execute A/B tests (essential!) to maximize open, click and conversion rates.

Implement and optimize multichannel communications: email, bot, push, WhatsApp and in-app messaging.

Use data and metrics to generate trigger intelligence, identifying opportunities for continuous improvement.

Analyze metrics and generate reports in HubSpot to track the impact of initiatives.

Strategically segment contact bases to increase the relevance of campaigns.

Ensure consistency of Clicksign's tone of voice across all touchpoints.

Collaborate with Marketing, Sales and Customer Success teams to align objectives and integrate strategies.

Proficiency in HubSpot (marketing automation, CRM and reports).

Experience in creating relationship rules and nurturing leads.

Advanced knowledge in email marketing, A/B testing and campaign optimization.

Experience with complementary CRM channels: push, bot, WhatsApp and in-app messaging.

Good written communication and ability to create strategic content for clients.

Strong analytical skills to interpret performance metrics (open, click, conversion, engagement).

Knowledge in integration and automation between tools is an advantage.

Organization and strategic vision to manage a complex shooting calendar.

Experience in building reports and dashboards to support experiments and business decisions.

Requirements

Differential

• Previous experience in B2B technology companies (SaaS or IaaS).
• Knowledge of CRM strategies for the enterprise segment.
• Familiarity with integration between HubSpot and other tools (BI, sales, CS).
• Knowledge of SQL to have autonomy in creating databases and analyzes is an advantage.

Benefits

• 100% remote work.
• Culture of trust, focused on results and with a lot of challenge and learning.
• Autonomy and protagonism, in an environment full of collaboration and empathy.
• Feedback and 1: 1 culture with human leadership and no micromanagement.
• Complete benefits such as: meal/food vouchers, daycare assistance, home office, health, education and culture, gympass, birthday day-off, discounts on therapy and English courses, among other partnerships.

About the Company

How we work

Our essence is Trust. We work with focus, rhythm, clear communication and data to support us. We work carefully; We put care and quality in everything we do. Empathy and respect are pillars of our team.