Continuous Improvement and Business Process Specialist

Role Summary

As a Continuous Improvement and Business Process Specialist, you will drive process improvement and business process excellence across the Service Unit by identifying, designing, implementing, and sustaining process improvements that enhance quality, safety, customer satisfaction, productivity, and profitability. You will work with cross-functional teams to improve operational performance through Lean, Six Sigma, Kaizen, Daily Management, and Leadership Standard Work practices. The role involves developing and maintaining business processes, monitoring and improving performance through KPI management, supporting planning and scheduling activities, maintaining process documentation, and facilitating adoption of new ways of working. You will help address process gaps, support corrective actions, evaluate emerging technologies including AI-based solutions, and contribute to improved operational effectiveness, quality performance, and service delivery that support reliable power system operations and ongoing business improvement.

How You'll Make an Impact

• Identify, prioritize, and implement continuous improvement initiatives aligned with quality, cost, and schedule goals.
• Design, develop, and deploy new or improved business processes across the Service Unit.
• Establish, monitor, and evaluate KPIs related to Safety, Quality, Delivery, Inventory, Cost, and profitability objectives.
• Partner with Project Management, Field Operations, and leadership teams to review performance metrics and support improvement initiatives.
• Lead implementation and sustainment of Leadership Standard Work, Daily Management practices, and KPI reporting routines.
• Coordinate deployment and maintenance of the Lighthouse operational excellence framework.
• Develop and maintain standard operating procedures, work instructions, process maps, and audit documentation.
• Evaluate and pilot emerging technologies, including AI-based solutions, to improve productivity, quality, and cost performance.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor's degree in Engineering, Business Administration, Quality Management, Operations Management, or a related field; equivalent experience may be considered.
• Experience supporting operational excellence, business process management, or continuous improvement initiatives preferred.
• Experience developing and evaluating KPIs, process maps, standard operating procedures, and business process improvements.
• Knowledge of Lean, Six Sigma, and continuous improvement methodologies.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint; experience with SAP, Power BI, Microsoft Power Automate, and AI-driven productivity solutions preferred.
• Lean Six Sigma Green Belt, Lean Practitioner, or equivalent continuous improvement certification preferred.

More About Us

You will gain exposure to cross-functional business improvement initiatives while working with teams focused on operational excellence and process performance.

• Work on innovative energy technologies, including evaluating and piloting AI-based solutions that support productivity, quality, and cost performance.
• Collaborate with experienced professionals across Project Management, Field Operations, leadership, and cross-functional teams.
• Access learning and development opportunities through continuous improvement, operational excellence, and business process initiatives.
• Receive health and retirement benefits offered to employees.
• Benefit from paid leave and workplace flexibility programs available to employees.
• Apply now
• Current employees apply here

About the Company

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Apply now

Current employees apply here

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial security