Applications Specialist-Intern

Role Summary

We are seeking a proactive and detail-oriented Applications Specialist Intern to join our Corporate IT - Enterprise Applications team. In this role, you will play a vital part in maintaining the efficiency of our IT service delivery. You will gain hands-on experience managing our enterprise Office 365 environment, administering key SaaS applications like Bitwarden and Dropbox, handling email signature deployments, assisting with ticket queue management, and contributing to AI Research & Development initiatives.

This internship is designed to provide you with practical, real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals.

Eligible Fields of Study

• Diploma Program in IT / Computer Systems
• Bachelor of Computer Science
• Bachelor of Computer Engineering

Or an equivalent technical field of study.

Responsibilities

Queue Management & Service Delivery: Monitor and manage the incoming IT ticketing queue. Efficiently triage and distribute requests to team members based on their specific areas of expertise.

Application Administration: Assist in the day-to-day administration and provisioning of core corporate tools, including:

Bitwarden: Assist with password management best practices.

Dropbox

• Email Signature Management: Assist with email signatures to ensure consistent corporate branding across email clients.
• Incident Response: Ensure high-priority and critical service tickets are escalated and resolved in a timely, systematic manner to uphold service delivery expectations.
• User Support & Collaboration: Actively follow up with end users to gather necessary troubleshooting information, resolve issues, and provide clear updates regarding their technical requests.
• Documentation & Knowledge Sharing: Author, update, and organize technical documentation. Assist the team in creating clear, accessible knowledge-base articles for both internal IT staff and self-service end users.
• AI Research & Development: Assist in researching, testing, and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation.
• Platform Support: Help support and maintain our corporate Office 365 environment to optimize productivity across the organization.

Requirements

Current Enrollment: Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility.

WHAT WILL MAKE YOU STAND OUT

We welcome candidates with a diverse set of technical interests and backgrounds. The following skills and experiences are highly valued:

• Office Suite Proficiency: Strong familiarity with standard office productivity applications (e.g., word processing, spreadsheets, documentation tools).
• O365 Administration: Familiarity or conceptual knowledge of Microsoft Office 365 environments—specifically Exchange, Teams, OneDrive, and SharePoint .
• Communication Skills: Strong written and verbal communication skills, with an ability to write user-friendly instructions and manage professional email communications.
• Problem-Solving & Organization: A structured mindset with the ability to prioritize tasks and track follow-ups in a fast-paced environment.
• Curiosity for AI: A passion for emerging technologies and a desire to participate in AI research and pilot applications.

About the Company

What we can offer

Remote work and more!

About Systems & Software

Systems & Software, a subsidiary of Harris Computer and part of Constellation Software, has been serving utilities and municipalities since 1973. Headquartered in Vermont, the company provides the enQuesta CIS platform to manage billing and utility operations for electric, water, gas, wastewater, solid waste, and property taxes. Our solutions enable utilities to manage complex rate structures, streamline operations, and enhance customer service, all without the need for custom code or disconnected systems. With cloud-based deployment, SOC 2 Type II certification, and interoperability with meter data systems, GIS, and financial tools, Systems & Software delivers stability, security, and flexibility that utilities can trust. Our commitment to ongoing investment ensures continuous innovation and a strong partnership with our customers across North America.

About Harris