Applications Service Delivery Manager - NAM

Role Summary

Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North America. In this role, you will lead a diverse, multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers-driving the design, delivery, and continuous improvement of critical IT applications.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution-empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.

How you'll make an impact

• Govern applications across their full lifecycle-from onboarding to retirement
• Ensure high-quality service delivery including incident, change, and release management
• Maintain application performance, availability, and SLA compliance
• Align application roadmaps with business needs and enterprise architecture
• Drive user adoption through training and process standardization
• Manage budgets, licenses, vendors, and third-party performance
• Lead application retirement planning, including data archiving and risk mitigation
• Maintain accurate documentation within CMDB and application registries
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Requirements

• 5+ years of experience in application management or IT service delivery
• Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)
• Experience working with global, cross-functional teams
• Understanding of software development lifecycles, integrations, and Agile/DevOps practices
• Familiarity with engineering, manufacturing, or PLM systems
• Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience

More about us

• Join a global leader advancing sustainable energy solutions and innovation
• Benefit from continuous learning, leadership development, and career progression opportunities
• Be part of an inclusive, collaborative culture that values growth and impact
• Apply now
• Current employees apply here

About the Company

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Apply now

Current employees apply here

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial security