Analyst, Business Transformation

Role Summary

Good morning ! Thank you for your visit 👋

Are you actively looking for a new opportunity? Or do you just want to find out about the market? Well... you might be in the right place!

We are looking for a Business Transformation Analyst to join our Business Transformation – Financial Services team in North America. You will collaborate with cross-functional teams to analyze, document and optimize finance and financial services processes. This role will help identify, design and implement policies, processes and tools that impact both revenue and operational efficiencies, enabling Lightspeed to balance growth and profitability. This role ensures Lightspeed can grow efficiently while providing a seamless experience for internal teams and the merchants we serve.

Responsibilities

• Analyze and audit: Review existing policies, workflows, tools and processes to identify inefficiencies and friction points.
• Document and standardize: Create clear documentation as well as standardized processes and procedures within teams to improve harmonization and reduce redundancies.
• Drive improvements: Identify and recommend scalable solutions, and support their implementation in collaboration with stakeholders.
• Measure and report results: Track key indicators in business intelligence tools before and after process changes to quantify the impact of improvements and surface data-driven insights to identify the next improvement opportunity.
• Facilitate change management: Collaborate closely with field teams to ensure successful implementation of process changes and facilitate change management, including contributing to training documentation and participating in training sessions as required.

AND A BIT OF....

• Contribute, within the extended team, to the achievement of organizational objectives, even when this involves accomplishing tasks that are not strictly within your role.
• Identify opportunities for improvement within Financial Services and communicate them to the Business Transformation team and management.

Requirements

• Strong cross-functional collaboration skills and experience working with multiple teams or departments.
• Demonstrated ability to analyze processes, identify inefficiencies and recommend improvements.
• Excellent written and verbal communication skills, with the ability to clearly document processes and influence stakeholders.
• Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
• Strong analytical skills and problem-solving skills.
• Attention to detail and attention to process accuracy and integrity.
• Demonstrate autonomy, curiosity and a strong interest in technology and process improvement.
• Team spirit, with the ability to establish a climate of trust and promote harmonization between stakeholders.

We know that there is more to people than just their CV. If you are not sure if you have the required profile for the position... click on the “Apply” button and try your luck!

Benefits

You will be able to benefit from

• a flexible working environment that will allow you to give the best of yourself
• a culture that celebrates performance
• the opportunity to have an impact within a team large enough to grow professionally, but agile enough for your voice to be heard
• opportunities that will shape your career

Not forgetting benefits designed to promote your happiness, health and fulfillment:

• Flexible paid leave and teleworking policies
• Stock options, because it’s your business too
• Contributions to your retirement plan, because your future is important to us
• Training opportunities to develop your skills and career
• A health and well-being allowance to help you feel at the top of your game
• Time off to volunteer and get involved in your community
• Interest groups, ranging from employee-led groups to sponsored sports teams
• A computer purchasing program to purchase your personal MacBook
• Improved parental leave to support growing families
• Propel your growth. Find your team.
• At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, international mobility and benefits designed to support you, all within a motivated, diverse and inclusive team that is passionate about the success of our communities.
• Lightspeed is proud to be an equal opportunity employer and is committed to creating an inclusive, barrier-free workplace.
• Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available upon request for applicants participating in all aspects of the selection process.

About the Company

Powering the commerce that drives the global economy, Lightspeed's all-in-one commerce platform helps merchants innovate to simplify, adapt and deliver exceptional customer experiences. Our cloud solution transforms and unifies online and offline operations, omnichannel sales, expansion to new locations, international payments, financial solutions and connection to supplier networks.

Founded in Montreal, Canada, in 2005, Lightspeed is listed on both the New York Stock Exchange (NYSE: LSPD) and the Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe and the Asia Pacific region, the company serves businesses in the retail, restaurant and golf industries in more than 100 countries.

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